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Why don’t you offer phone support?
We would love to offer you assistance over the phone, but we’re afraid it’s not practical for us or for you! We are a small, enthusiastic team, and we believe that we can offer a higher level of support over email. This is especially because we often need to exchange pictures of products with customers such as you.
Still have questions? We’d love to hear from you! Please reach out at firstname.lastname@example.org.