How do I cancel or change my order?Updated 3 months ago

Do you need to change the product you ordered? Change your shipping address? Or cancel your order?  

• EU Orders

Unfortunately, it's not possible to edit or cancel an order once it's been placed. However, please don't hesitate to reach out to our Support team, and we'll do our best to assist you with any concerns or issues you may have.

• USA, Canada, UK and Rest of World

- Within one hour of purchase:

If you want to make changes to your order within one hour of purchase, please log into your customer account. Please note, that any edits will cancel the order and you will be brought back to the checkout.

- After one hour of purchase:

Once the order has been paid for and confirmation is received we cannot guarantee changes can be made.

Please send us a chat message or an email at [email protected] with the subject line URGENT and we'll see what we can do. 

If an address is entered incorrectly at the checkout, we do not take responsibility for this and will be unable to send out a replacement order.  We suggest getting in touch with your local carrier again to see if anything can be done to re-direct the order back to you. 

We are unable to cancel any orders after they have been processed by our warehouse. To receive a refund, you will have to go through the regular returns process.

Need to return your order? Consult our article How do I make a return?