# ekster

> Public Help Center articles for ekster.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How long will it take to receive my order?](https://support.ekster.com/en-US/how-long-will-it-take-to-receive-my-order-213255.md): How long will it take to receive my order?
- [How much does shipping cost?](https://support.ekster.com/en-US/how-much-does-shipping-cost-213257.md): Shipping rates vary depending on your location. We offer FREE shipping to the US for orders over $50.
- [How do I track my order?](https://support.ekster.com/en-US/how-do-i-track-my-order-213254.md): You will then be able to track your order once you receive a tracking link via email.
- [What payment options do you accept on your website?](https://support.ekster.com/en-US/what-payment-options-do-you-accept-on-your-website-213260.md): We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:. The options listed above may differ depending on your location.
- [Do I need to pay additional customs or duties on my order?](https://support.ekster.com/en-US/do-i-need-to-pay-additional-customs-or-duties-on-my-order-213256.md): Do I need to pay additional customs or duties on my order?
- [What carriers do you ship with?](https://support.ekster.com/en-US/what-carriers-do-you-ship-with-213258.md): For shipping within the USA our shipping carriers are as follows:. For shipping orders within the UK, shipping carriers are as follows:. For shipping orders within Canada, shipping carriers are as follows:. For shipping orders within the EU, shipping
- [I haven't received my order, what should I do?](https://support.ekster.com/en-US/i-havent-received-my-order-what-should-i-do-213253.md): What to do if you are concerned that your package is severely delayed or lost.
- [Do you offer free shipping?](https://support.ekster.com/en-US/do-you-offer-free-shipping-492900.md): Yes, we offer free standard shipping on orders over $50 shipped to USA, UK and the EU. A standard shipping fee will be applied to orders under $50. For the following products, additional shipping fees apply based on the region:. Grid Backpack. Grid D
- [Why can’t I track my order?](https://support.ekster.com/en-US/why-can%E2%80%99t-i-track-my-order-492901.md): If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor
- [Can I use two different methods of payment for a single purchase?](https://support.ekster.com/en-US/can-i-use-two-different-methods-of-payment-for-a-single-purchase-492914.md): Currently, our website checkout process supports using only one card for payment, and we cannot accept multiple methods of payment for a single transaction. We apologize if this causes any inconvenience.
- [I live outside the US - Can I purchase a Limited edition?](https://support.ekster.com/en-US/i-live-outside-the-us---can-i-purchase-a-limited-edition-696855.md): At Ekster, we occasionally release exclusive limited edition products. For geographical and environmental reasons, it’s not always possible for us to stock all products in our warehouses globally. As a result, certain limited edition drops are only a
- [How does Shipinsure works?](https://support.ekster.com/en-US/how-does-shipinsure-works-1086452.md): ShipInsure is a premium package protection provider. When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. When you purchase ShipInsure, you will re
- [Temporary Shipping Suspension – Selected Middle East Countries](https://support.ekster.com/en-US/temporary-shipping-suspension-%E2%80%93-selected-middle-east-countries-4909174.md): Due to temporary air traffic suspensions announced by our international carrier partners, shipments to the following countries are currently paused:. Israel. Jordan. Bahrain. Iraq. Eritrea. United Arab Emirates. Kuwait. Qatar. Oman. If you are locate
- [I received the wrong item, what should I do?](https://support.ekster.com/en-US/i-received-the-wrong-item-what-should-i-do-213261.md): In the event you have received an incorrect item or your order is missing an item, please contact us through our Contact Form.
- [Where can I view my order history?](https://support.ekster.com/en-US/where-can-i-view-my-order-history-213263.md): You can keep track of your orders by making an account on our website. Simply sign up with the email address used to place your order and create a password.
- [I'm missing an item, what should I do?](https://support.ekster.com/en-US/im-missing-an-item-what-should-i-do-213264.md): In the event that your order is missing an item - please contact us through our Contact Form.
- [I received a faulty item, what should I do?](https://support.ekster.com/en-US/i-received-a-faulty-item-what-should-i-do-213265.md): We're really sorry if you received a faulty item!. Please reach out to us via our Warranty Portal and follow the steps. The following information is going to be required:. If a defective item is reported within 14 days of receiving your order, we wou
- [I haven't received my order, what should I do?](https://support.ekster.com/en-US/i-havent-received-my-order-what-should-i-do-459821.md): What to do if you are concerned that your package is severely delayed or lost.
- [Why was my order canceled multiple times?](https://support.ekster.com/en-US/why-was-my-order-canceled-multiple-times-492910.md): Due to fraud prevention rules on our website, when several orders are placed under the same email, any subsequent orders will be cancelled to protect your own payment details. To place a new order after a cancellation, you may need to use an alternat
- [Will pricing information be included on the packing slip?](https://support.ekster.com/en-US/will-pricing-information-be-included-on-the-packing-slip-492913.md): No pricing information will be included on the packing slip when you send an item as a gift. Rest assured that the recipient will not see the cost of the product on any documentation included with the package.
- [How do I cancel or change my order?](https://support.ekster.com/en-US/how-do-i-cancel-or-change-my-order-773090.md): Do you need to change the product you ordered? Change your shipping address? Or cancel your order?
- [Shipping to Hawaii? Here’s what to expect](https://support.ekster.com/en-US/shipping-to-hawaii-here%E2%80%99s-what-to-expect-2106601.md): Hawaii is 100% U.S. territory, but due to its location, it’s officially classified as an outlying island. That means deliveries usually take a few more days than average mainland orders due to the additional transit distance. If your order is heading
- [Can I purchase a Cash Band on its own?](https://support.ekster.com/en-US/can-i-purchase-a-cash-band-on-its-own-2597994.md): If you’d like to order one, simply contact our support team, and we’ll let you know how to proceed.
- [What is Ekster's Return Policy?](https://support.ekster.com/en-US/what-is-eksters-return-policy-213238.md): Shop worry‑free—if it’s not “the one”, you have 100 days from order delivery to return your order. Here’s how it works. Return Window. You get 100 days from order delivery to make sure it’s the perfect match. Feel free to load it up and try it on. Ju
- [How to submit a Return?](https://support.ekster.com/en-US/how-to-submit-a-return-469637.md): Email us at nest@ekster.com with your order number and the item(s) you’d like to return. Our team will be ready to review your request and further assist you. We’ll create and provide the return label - except for Rest of World—see below. Ship the it
- [Can I exchange an item for something else?](https://support.ekster.com/en-US/can-i-exchange-an-item-for-something-else-213241.md): If you feel like the product you ordered is not right for you, our Customer Support team is available to help you find the right product. Feel free to contact us via email at nest@ekster.com at any time for advice on what product would best suit your
- [Do I have to pay for my return?](https://support.ekster.com/en-US/do-i-have-to-pay-for-my-return-213236.md): Thinking about sending something back? Here's what to expect. Returns Within the US, UK, CA and EU. You’ll have 100 days from the delivery date to return your item, provided it is unused and in its original condition. For customers in the EU: Returns
- [EU Right of Withdrawal](https://support.ekster.com/en-US/eu-right-of-withdrawal-7445696.md): As an EU customer, you have a statutory right to withdraw from your Ekster order within 14 days of delivery, no reason required. This right applies to all eligible purchases made through our website. What is the right of withdrawal?The right of withd
- [The return is showing as delivered, how soon will I get my refund?](https://support.ekster.com/en-US/the-return-is-showing-as-delivered-how-soon-will-i-get-my-refund-213237.md): Once your item(s) have been returned, please allow 5 - 14 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment
- [What is Ekster's Warranty Policy?](https://support.ekster.com/en-US/what-is-eksters-warranty-policy-213233.md): Our Warranty Policy - We’ve Got You Covered!. We’re proud of the quality and sustainability of our products. If you experience any manufacturing issues, our Support team is here to help quickly and efficiently. Warranty Details. What You Can Expect.
- [What is Ekster’s Limited Lifetime Warranty with ekster+?](https://support.ekster.com/en-US/what-is-ekster%E2%80%99s-limited-lifetime-warranty-with-ekster+-284206.md): By signing up to our Loyalty Program, ekster+, members gain access to a number of additional benefits, including our extended lifetime warranty of 24 months. If your product has experienced a manufacturing defect, our team will arrange a new product
- [What is the Lifetime Warranty with the Ekster Cardholder Pro and Ekster Wallet Pro?](https://support.ekster.com/en-US/what-is-the-lifetime-warranty-with-the-ekster-cardholder-pro-and-ekster-wallet-pro-646644.md): We stand by the quality of our products and are offering an exclusive Lifetime Warranty for those purchasing our Cardholder Pro and Wallet Pro. If your product has experienced a manufacturing defect, our team will arrange for a new product to be ship
- [How do I start a Warranty claim?](https://support.ekster.com/en-US/how-do-i-start-a-warranty-claim-213235.md): Email us at nest@ekster.com with your order number and the item(s) you’d like to return. Our team will be ready to review your request and further assist you. What Happens Next. A few things to know
- [Does the 24 month warranty cover purchases from third-party suppliers?](https://support.ekster.com/en-US/does-the-24-month-warranty-cover-purchases-from-third-party-suppliers-213234.md): If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our warranty policy. If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or oth
- [Can I bring my Ekster device on a plane?](https://support.ekster.com/en-US/can-i-bring-my-ekster-device-on-a-plane-2585738.md): Planning to travel with your Ekster gadgets? Here’s everything you need to know about airline safety regulations for batteries and where to pack your devices. Tip: Keep your gadgets in your cabin bag for easy access and peace of mind. Need help?Our t
- [User Manual - Ekster Wallet](https://support.ekster.com/en-US/user-manual---ekster-wallet-213242.md): The Ekster Wallet is a leather bi-fold wallet, designed for minimalists with a need to carry more. It has room for over ten cards along with some cash or coins; offering RFID protection for up to six cards. It’s compatible with our solar-powered Trac
- [User Manual - Ekster Wallet Pro](https://support.ekster.com/en-US/user-manual---ekster-wallet-pro-1247858.md): The slimmest leather smart wallet, made from 100% recycled aluminum and luxurious Italian Vachetta leather. Built for fast card access at the push of a button, holding up to 7 cards in the cardholder. Customizable with new add-ons that expand storage
- [User Manual - Ekster Cardholder](https://support.ekster.com/en-US/user-manual---ekster-cardholder-213243.md): The Ekster Cardholder is the ultimate minimalist accessory for anyone on the go. Made entirely from Space-grade 6061-T6 aluminum and offering massive storage in a tiny frame. Our patent card slider system reveals cards in a switchblade like motion at
- [User Manual - Ekster Cardholder Pro](https://support.ekster.com/en-US/user-manual---ekster-cardholder-pro-568602.md): The world’s slimmest smart wallet made from 100% recycled Aluminum. The all-metal cardholder is built for slim storage and fast card access at the push of a button. Holds 1-14 cards and bills. Customizable with add-ons that expand storage space and f
- [User Manual - Wallet for Airtag](https://support.ekster.com/en-US/user-manual---wallet-for-airtag-213248.md): Our flagship leather smart wallet, perfect for slim storage and quick card access. The built-in aluminum cardholder fans out your cards at the click of a button and protects them against skimming. Made for AirTag. Holds 1-12 cards and bills. * AirTag
- [User Manual - Modular Bifold](https://support.ekster.com/en-US/user-manual---modular-bifold-213245.md): The Modular Bifold is Ekster's first modular wallet, with a built-in removable magnetic cardholder. It is hand-stitched with environmentally-certified LWG leather and available in three eye-catching colors: Caramel, Brown, Black. This product is fitt
- [User Manual - Cardholder for Airtag](https://support.ekster.com/en-US/user-manual---cardholder-for-airtag-213247.md): A space-grade aluminum smart wallet built for quick access. This cardholder fans out your cards at the click of a button and the expandable metal backplate allows you to carry more while keeping a slim profile. Made for AirTag. * AirTag not included
- [User Manual - Carbon Fiber Cardholder](https://support.ekster.com/en-US/user-manual---carbon-fiber-cardholder-213244.md): A military-grade Carbon Fiber Cardholder smart wallet built for quick access. This cardholder fans out your cards at the click of a button and the expandable metal backplate allows you to carry more while keeping a slim profile. Want to learn more ab
- [User Manual - Cardholder for MagSafe](https://support.ekster.com/en-US/user-manual---cardholder-for-magsafe-2758636.md): The Cardholder Pro for MagSafe is our smallest and most enhanced smart wallet to date. Part of a new ecosystem of MagSafe-compatible accessories, it’s more than a magnetic wallet for your iPhone; it also functions as a fully modular, standalone smart
- [User Manual - TravelPack™ Kit](https://support.ekster.com/en-US/user-manual---travelpack-kit-919526.md): Compress items inside the TravelPack™ Vacuum Bag to fit up to 60% more in any travel bag. The modular vacuum bags are carry-on sized and can compress 15+ clothing items to maximize space in your luggage. They are odor-proof and waterproof to keep you
- [User Manual - Weekender](https://support.ekster.com/en-US/user-manual---weekender-213230.md): A limited-edition rip-resistant Weekender with Italian Vachetta leather accents. With its thoughtfully designed compartments for shoes, gym clothes, wet towels, laptops, and other valuables, it’s the perfect bag for your daily commute or a weekend ad
- [User Manual - Grid Duffel Backpack](https://support.ekster.com/en-US/user-manual---grid-duffel-backpack-419696.md): Features:. Two-in-one adaptable carry. Easy access. Organization. External Storage. Recycled water-resistant materials. Product Specifications:
- [User Manual - Grid Backpack](https://support.ekster.com/en-US/user-manual---grid-backpack-305516.md): Are you looking for the perfect commute pack to carry your tech or a rugged outdoor carry solution? The GRID backpack opens 180° for effortless organization and offers water-resistant padded protection for all your precious gear. Attach larger items
- [User Manual - Camera Cube](https://support.ekster.com/en-US/user-manual---camera-cube-305517.md): The ultimate customizable addition to the Grid Backpack. Easily adjustable internal compartments ensure that every accessory is snug, protected, and easy to access. With effortless access, you're free to focus on what matters most – capturing your ne
- [User Manual - Tech Case](https://support.ekster.com/en-US/user-manual---tech-case-305518.md): Tidy up your tech with our Tech Case, designed to keep all your essentials organized and easily accessible on the go. This ample-sized case fits perfectly in the Grid Backpack and was designed for seamless travel. Features:. Product Specifications:
- [User Manual - Laptop Powerbank](https://support.ekster.com/en-US/user-manual---laptop-powerbank-305535.md): Stay connected with this high-voltage portable power bank. The Laptop Power Bank fits perfectly in the Grid Backpack, with enough charge to power up your laptop and other devices. An off-the-grid charging solution for the connected traveler. Features
- [User Manual - Wrinkle Releaser Spray](https://support.ekster.com/en-US/user-manual---wrinkle-releaser-spray-4427781.md): The Ekster Wrinkle Releaser Spray is a travel-sized wrinkle release spray that smooths creases and refreshes clothes in seconds, no iron needed. Compact and TSA-approved, it’s designed to pair seamlessly with the TravelPack for on-the-go touch-ups an
- [User Manual - Scented Sachet](https://support.ekster.com/en-US/user-manual---scented-sachet-4428000.md): How to use. Place 1 sachet inside your suitcase, backpack, or drawerFor larger luggage or stronger odors, use 2 sachetsLet the scent diffuse naturally. No sprays, no messWhere to use. Good to know. Simple rule: Place one sachet in your bag or drawer
- [User Manual - TravelPack™ Vacuum Kit Pro x The Diary of a CEO](https://support.ekster.com/en-US/user-manual---travelpack-vacuum-kit-pro-x-the-diary-of-a-ceo-7191978.md): Compress items inside the TravelPack™ Vacuum Bag Pro x The Diary of a CEO to fit up to 60% more in any travel bag. The modular vacuum bags are carry-on sized and can compress 15+ clothing items to maximize space in your luggage. They're odor-proof an
- [User Manual - D&R Trackable Passport Wallet](https://support.ekster.com/en-US/user-manual---dandr-trackable-passport-wallet-7473198.md): The Trackable Passport Wallet is a premium leather passport holder created in collaboration with Dore & Rose. It includes a standalone Tracker Card, allowing you to locate your passport using Apple's Find My® network. The Tracker Card is included wit
- [User Manual - D&R Sleep Mask](https://support.ekster.com/en-US/user-manual---dandr-sleep-mask-7473199.md): The Deep Sleep Mask is designed to provide complete darkness for a more restful night's sleep while offering the comfort of premium mulberry silk. Made from high-quality 23 momme mulberry silk with an antibacterial silver ion treatment, it features a
- [User Manual - Finder Card (Apple)](https://support.ekster.com/en-US/user-manual---finder-card-(apple)-459674.md): You can ring your wallet so you can find it by sound or see the location on a map inside the Apple® Find My® app. In case you really lost your belonging equipped with the Ekster Finder Card, you can find it by using the Apple Find My app. This app le
- [User Manual - Finder Card (Android)](https://support.ekster.com/en-US/user-manual---finder-card-(android)-2916966.md): Welcome to your Ekster Finder Card for Android. Congratulations on your purchase of the Ekster Finder Card for Android. After unboxing, please charge your Finder Card for at least 2 hours before setup. Once fully charged, you can connect it to the Go
- [User Manual - Finder Card for MagSafe (Apple)](https://support.ekster.com/en-US/user-manual---finder-card-for-magsafe-(apple)-2876764.md): Congratulations on the purchase of your Ekster Finder Card for MagSafe. After unboxing, kindly follow the steps below to ensure your device is adequetely charged for a minimum of 2 hours. Once fully charged, you can proceed to connect it with your Fi
- [User Manual - Finder Card for MagSafe (Android)](https://support.ekster.com/en-US/user-manual---finder-card-for-magsafe-(android)-2876767.md): Congratulations on the purchase of your Ekster Finder Card for MagSafe (Android). After unboxing, kindly follow the steps below to ensure your device is adequately charged for a minimum of 2 hours. Once fully charged, you can proceed to connect it wi
- [User Manual - RFID Card](https://support.ekster.com/en-US/user-manual---rfid-card-2444419.md): Protect your cards from digital theft with the RFID Card. When placed next to your cards in your wallet or pocket, the credit card-sized RFID-blocking card prevents data skimming to keep your valuable information secure. No batteries required, the RF
- [User Manual - Tool Card](https://support.ekster.com/en-US/user-manual---tool-card-731626.md): A compact multi-tool made from 304 stainless steel. With 8 useful features, this tool card caters to a busy lifestyle.
- [User Manual - Key Holder](https://support.ekster.com/en-US/user-manual---key-holder-213251.md): The Ekster Key Holder is our innovative solution to every-day keyrings. Keys are organized in a compact, silent stack with magnetic add-ons for larger keys, like car keys. Check out the video below to see how it works. Set Up:. Features and Specifica
- [User Manual - Key Case](https://support.ekster.com/en-US/user-manual---key-case-213252.md): Organise your keys into a streamlined and timeless accessory made from premium stainless steel and leather. Our innovative Key Case design secures 3-8 keys in a silent, jingle-free stack and prevents scratches to your phone or other devices. Easily m
- [User Manual - Wallet Cash Clip](https://support.ekster.com/en-US/user-manual---wallet-cash-clip-1248832.md): Securely carry bills without extra bulk. Made from durable 65Mn spring steel, it’s built to last and backed by our lifetime warranty. This add-on is only compatible with the Ekster Wallet Pro. Features
- [User Manual - Cash Clip Backplate](https://support.ekster.com/en-US/user-manual---cash-clip-backplate-651810.md): Carry bills securely and increase card storage space using the Cash Clip Backplate
- [User Manual - Cash Clip for MagSafe](https://support.ekster.com/en-US/user-manual---cash-clip-for-magsafe-2876761.md): Attach the magnetic Cash Clip to your Cardholder Pro for MagSafe to add secure cash storage to your magnetic wallet. Alternatively, use this cash clip as a standalone magnetic attachment for your iPhone. The Cash Clip for MagSafe holds bills and card
- [User Manual - Cardholder Nano for MagSafe](https://support.ekster.com/en-US/user-manual---cardholder-nano-for-magsafe-2876750.md): The Cardholder Nano is an ultra-minimal, MagSafe-compatible cardholder that stores up to 10 cards. Use it on its own, as a magnetic wallet on your iPhone, or as an add-on for the Cardholder Pro for MagSafe to expand card capacity. Setup. Features. Sp
- [User Manual - Coin Pouch](https://support.ekster.com/en-US/user-manual---coin-pouch-1248831.md): Keep loose change, keys, or small essentials neatly stored. Crafted from premium LWG leather, it fits inside the Wallet Pro’s compartment for a seamless look
- [User Manual - AirTag Cash Band](https://support.ekster.com/en-US/user-manual---airtag-cash-band-651817.md): Slide the AirTag Cash Band onto any Ekster Cardholder and insert your AirTag to make your wallet trackable with the Find MyⓇ app.
- [User Manual - Coin Tray](https://support.ekster.com/en-US/user-manual---coin-tray-651788.md): Want to carry coins without adding bulk to your wallet? The slim Coin Tray add-on fits onto the back of any Ekster cardholder between the main body and expandable backplate.
- [User Manual - Coin Tray for MagSafe](https://support.ekster.com/en-US/user-manual---coin-tray-for-magsafe-2876762.md): Attach the Coin Tray for MagSafe to your Ekster Cardholder Pro for MagSafe to add secure and discreet coin storage to your magnetic wallet. Alternatively, use this MagSafe accessory as a standalone iPhone attachment to carry small items on your phone
- [What is the difference between the Ekster Cardholder and the Ekster Cardholder Pro?](https://support.ekster.com/en-US/what-is-the-difference-between-the-ekster-cardholder-and-the-ekster-cardholder-pro-637250.md): The Cardholder Pro is an upgraded version of our existing cardholder wallets and still has all the good stuff—RFID-blocking tech, pop-up card access, and trackability options. Only now, it has an all-metal premium build and improvements that ensure y
- [What is the difference between the Ekster Wallet and the Ekster Wallet Pro?](https://support.ekster.com/en-US/what-is-the-difference-between-the-ekster-wallet-and-the-ekster-wallet-pro-2129145.md): Great question. Let’s break it down. Standard Wallet:Premium top-grain leather with solid stitching and a smooth finish. Wallet Pro: Handcrafted Vachetta leather from Italy (yes, the fancy kind that ages like fine wine), plus a 100% recycled aluminum
- [I have my wallet, but where is my cardholder?](https://support.ekster.com/en-US/i-have-my-wallet-but-where-is-my-cardholder-213277.md): Don't worry, your cardholder is inside your Ekster Wallet! If you hold your wallet upright, you'll be able to insert a stack of four to six cards (depending on how many are embossed) into the opening. Push the stack of cards all the way in until they
- [Caring for your Metal Cardholder](https://support.ekster.com/en-US/caring-for-your-metal-cardholder-213273.md): I love the card access mechanism! How do I make sure it lasts for a long time?. We’re happy to hear you love using your Ekster! Our wallets and cardholders are pretty resilient (we’ve run them over with cars and they’ve kept going). However, whether
- [Caring for your Leather Wallet](https://support.ekster.com/en-US/caring-for-your-leather-wallet-1750747.md): We design our Wallets and Cardholders using premium materials and clever engineering, built to last, and built to be used, but just like any well-loved item, it needs a bit of care to stay in top shape. Leather doesn’t like soap, chemicals, or rough
- [Can I carry my wallet in my back pocket?](https://support.ekster.com/en-US/can-i-carry-my-wallet-in-my-back-pocket-213278.md): We designed our wallets to be ultra thin and perfect for front pocket carry. You can still carry your wallet in your back pocket but we recommend removing it before sitting. Repeated sitting may bend the aluminum cardholder over time and cause the ca
- [Can I carry coins in my Wallet or Cardholder?](https://support.ekster.com/en-US/can-i-carry-coins-in-my-wallet-or-cardholder-213276.md): Which Ekster products support coins? Let’s break it down!. We get it—sometimes you need to carry a few coins, not just cards and cash. Here’s how our wallets handle coins:. The Modular Bifold has a built-in pocket that’s perfect for coins or other sm
- [Can I put paper or metal cards inside my Cardholder?](https://support.ekster.com/en-US/can-i-put-paper-or-metal-cards-inside-my-cardholder-213275.md): Not all cards are made equal—and neither are our Wallets and Cardholders 😉Here’s what you need to know:. Ekster Standard Wallet & Standard Cardholder: Best for standard plastic cards.Avoid paper (it can jam the mechanism) and metal cards (they might
- [Can I insert metal cards into the Ekster Cardholder Pro?](https://support.ekster.com/en-US/can-i-insert-metal-cards-into-the-ekster-cardholder-pro-646429.md): Yes, you can insert metal cards into the Ekster Cardholder Pro. The design and build quality of the cardholder accommodate various types of cards, including metal ones.
- [Can I use the Add-Ons with a regular Ekster Cardholder?](https://support.ekster.com/en-US/can-i-use-the-add-ons-with-a-regular-ekster-cardholder-646648.md): Even though we highly recommend you to upgrade your Cardholder with our Cardholder Pro, all our add-ons are compatible with the Standard Ekster Cardholder!. Note that our wallets (Parliament, Senate and Bifold wallet) are not compatible with the Cash
- [How do the add-ons work with the Ekster Cardholder Pro?](https://support.ekster.com/en-US/how-do-the-add-ons-work-with-the-ekster-cardholder-pro-646434.md): The Ekster Cardholder Pro is compatible with various add-ons, making it highly versatile, providing additional storage and features. Coin Tray. The tray can be easily inserted between the main body of the wallet and the backplate, providing the abili
- [How does the cardholder work to keep my cards inside it?](https://support.ekster.com/en-US/how-does-the-cardholder-work-to-keep-my-cards-inside-it-213274.md): The Cardholder and Cardholder Pro is designed with a patent friction mechanism. It holds your cards in place when they are inside the cardholder. The friction keeps your cards from flying out of the wallet when you eject them, and keeps them staggere
- [What should I do if my cardholder is not ejecting cards properly?](https://support.ekster.com/en-US/what-should-i-do-if-my-cardholder-is-not-ejecting-cards-properly-492919.md): Our cardholders are designed to hold 4 to 6 standard-sized plastic cards, depending on their thickness, to ensure the easiest ejection. If you have a Cardholder Pro you can insert 5 embossed and 7 non-embossed. If you are experiencing difficulty with
- [What does RFID stand for, and what does it do?](https://support.ekster.com/en-US/what-does-rfid-stand-for-and-what-does-it-do-213279.md): Ever tapped your card to pay? That’s RFID—short for Radio Frequency Identification. It’s the tech inside most modern credit and debit cards that lets you pay wirelessly. Super convenient, right?. But here’s the catch: RFID skimming is when someone us
- [How do the add-ons work with the Ekster Cardholder Pro? copy](https://support.ekster.com/en-US/how-do-the-add-ons-work-with-the-ekster-cardholder-pro-copy-1247883.md): The Ekster Cardholder Pro is compatible with various add-ons, making it highly versatile, providing additional storage and features. Coin Tray. The tray can be easily inserted between the main body of the wallet and the backplate, providing the abili
- [Cardholder Pro for MagSafe](https://support.ekster.com/en-US/cardholder-pro-for-magsafe-2876612.md): Our new Cardholder for Magsafe is an improved version of the Cardholder Pro. The Cardholder Pro for MagSafe is our smallest and most enhanced smart wallet to date. Part of a new ecosystem of MagSafe-compatible accessories, it’s more than a magnetic w
- [Cardholder Pro for MagSafe FAQs](https://support.ekster.com/en-US/cardholder-pro-for-magsafe-faqs-2876748.md): What is a MagSafe cardholder?. A MagSafe cardholder is a slim wallet that magnetically attaches to the back of your iPhone. The Cardholder Pro for MagSafe securely holds up to 7 cards, keeps them easily accessible with a pop-up mechanism, and adds mo
- [Maintaining your Cardholder Pro for MagSafe](https://support.ekster.com/en-US/maintaining-your-cardholder-pro-for-magsafe-3113487.md): Keeping your Cardholder Pro in top shape is super easy, and it’ll make sure your cards keep sliding out as smoothly as day one. If your cards ever stop ejecting smoothly, it’s probably time for a quick clean. Here’s how to do it. Grab a pen or a SIM
- [Why does one side of my Cardholder Pro for MagSafe feel stronger than the other?](https://support.ekster.com/en-US/why-does-one-side-of-my-cardholder-pro-for-magsafe-feel-stronger-than-the-other-3256604.md): Your Cardholder Pro for MagSafe is designed with precision, and the difference you feel between both sides isn’t random. It’s all about magnetic polarity. Each side of your Cardholder has a different magnetic polarity: one “+” side and one “–” side.T
- [How the Finder Card for MagSafe works with your MagSafe Cardholder Pro](https://support.ekster.com/en-US/how-the-finder-card-for-magsafe-works-with-your-magsafe-cardholder-pro-3256679.md): Your Finder Card for MagSafe is built to keep track of your gear, so you never lose it again. When your Cardholder Pro for MagSafe is attached to your iPhone, it’s already in the safest place possible. In that setup, your iPhone’s built-in tracking t
- [What is the Finder Tag?](https://support.ekster.com/en-US/what-is-the-finder-tag-2649781.md): Our Finder Tag is a smart Bluetooth tracker that helps you locate your belongings using Apple’s Find My network. It connects directly to your iPhone, iPad, or Mac, and lets you locate items from anywhere in the world. Key Features:. Works with the Ap
- [What is the battery life of the Tracker Card?](https://support.ekster.com/en-US/what-is-the-battery-life-of-the-tracker-card-213280.md): The Tracker Card is solar-powered, so you never have to plug it in. 3 hours of sunlight equals about 2 months of charge. To ensure the longevity of your tracker's battery, we recommend two hours of sunlight per month.
- [How do I track my wallet?](https://support.ekster.com/en-US/how-do-i-track-my-wallet-213283.md): Make sure your Tracker Card is always paired with your app to locate your wallet. If you can't find your wallet but you know you’re close to it, press 'ring' on the app. If not within close range, tap 'mark as lost.' This will engage the Crowd Locate
- [Is the Tracker Card waterproof and heatproof?](https://support.ekster.com/en-US/is-the-tracker-card-waterproof-and-heatproof-213281.md): The Tracker Card is water resistant, but not waterproof. We advise you to keep it away from water for it to continue working as intended. Please note: Do not store the tracker in high-temperature environments, such as the inside of your car on hot da
- [How does Crowd Locate work?](https://support.ekster.com/en-US/how-does-crowd-locate-work-213282.md): The Chipolo Crowd Locate network can help you to find your wallet when it’s out of range of your paired device. If another person using Chipolo software is in range of your tracker, their app will send you an anonymous update of your tracker’s locati
- [How do I reset my Tracker Card?](https://support.ekster.com/en-US/how-do-i-reset-my-tracker-card-213284.md): Reset:. If you can't see the 'ring to find' button, it means the Tracker Card and your device are not connected. To reconnect:. Do you want to reboot your Tracker Card? Hold the button down for ten seconds, or until you hear the tracker beep.
- [How do I unpair / remove my Tracker Card from my device?](https://support.ekster.com/en-US/how-do-i-unpair--remove-my-tracker-card-from-my-device-213285.md): Removal:. To unpair or remove your Tracker Card from your device, please:
- [Tracker Card Voice Activation](https://support.ekster.com/en-US/tracker-card-voice-activation-213286.md): VOICE ACTIVATION. Your voice assistant can locate your wallet, or it can tell you where it was last seen by the Chipolo app. Please note: Chipolo Voice Control supports the English language only, and Google Assistant is limited to certain regions. Sy
- [How to set up your Key Tracker](https://support.ekster.com/en-US/how-to-set-up-your-key-tracker-213288.md)
- [My Tracker Card isn't charging, what should I do?](https://support.ekster.com/en-US/my-tracker-card-isnt-charging-what-should-i-do-241447.md): The Tracker Card is solar-powered, so you never have to plug it in. Note: 3 hours of sunlight equals about 2 months of charge. To ensure the longevity of your tracker's battery, we recommend two hours of sunlight per month.
- [How do I change the battery of my Key Tracker?](https://support.ekster.com/en-US/how-do-i-change-the-battery-of-my-key-tracker-241449.md): If you're still having issues, reach out to our team here.
- [How to set up your Tracker Card](https://support.ekster.com/en-US/how-to-set-up-your-tracker-card-459810.md)
- [Setting up your Finder Tag](https://support.ekster.com/en-US/setting-up-your-finder-tag-2649524.md): 1. Setting Up Your Finder Tag. Turn on your Finder Tag by pressing the function button once. You’ll hear a short “Di” tone. On your iPhone, open the Find My app. Tap the Items tab → Add Item → Other Supported Item. Select Finder Tag from the list and
- [How to replace the battery of your Finder Tag?](https://support.ekster.com/en-US/how-to-replace-the-battery-of-your-finder-tag-2649908.md): Press down on the plastic cover and rotate it counterclockwise to open.(You can also use the included tool to twist it open.). Remove the old CR2032 battery. Insert a new battery with the positive side facing up. You’ll hear a “Di” sound when the bat
- [How to reset your Finder Tag](https://support.ekster.com/en-US/how-to-reset-your-finder-tag-2649960.md): If you want to connect your Finder Tag to a new device or Apple ID:. Remove the Finder Tag from your Find My app. Power it on. Press the button three times quickly, then hold on the fourth until you hear a long “Di” tone. The Finder Tag is now reset
- [Finder Tag FAQ's](https://support.ekster.com/en-US/finder-tag-faqs-2649961.md): Does Finder Tag work with Android?No. Finder Tag only works with Apple devices via the Find My network. My Finder Tag isn’t connecting, what should I do?Try resetting your Finder Tag:. Remove it from the Find My app. Power it on. Press 3 times quickl
- [What is the battery life of the Finder Card?](https://support.ekster.com/en-US/what-is-the-battery-life-of-the-finder-card-459811.md): With just a single charge, the Finder Card will power through and stay active for an impressive duration of up to 6 months. When the battery finally does get low, you can conveniently recharge it, ensuring continuous use without any interruptions.
- [Is the Finder Card waterproof and heatproof?](https://support.ekster.com/en-US/is-the-finder-card-waterproof-and-heatproof-459815.md): Don't worry about getting caught in the rain or accidental spills. The Finder Card is resistant to water, with an IPX5 rating, offering a degree of protection against the ingress of water. In terms of heat resistance, the Finder Card has an operation
- [How to set up your Finder Card](https://support.ekster.com/en-US/how-to-set-up-your-finder-card-213287.md): How to set up your Ekster Finder Card?. Open the Apple Find My app on your iPhone® (or iPad®);. Press the button on your Ekster Card Finder once (This wakes up your device out of sleep mode, you must hear a sound);. Press the ‘Items’ tab and select ‘
- [How do I track my wallet?](https://support.ekster.com/en-US/how-do-i-track-my-wallet-459814.md): How to put your Finder Card in ‘Lost Mode’?. Open the Apple Find My app on your iPhone (or iPad);. Press the ‘Items’ tab and select your item;. Scroll down to ‘Lost Mode’ and select ‘Enable’;. Read the instructions carefully and proceed with ‘Continu
- [How do I reset my Finder Card?](https://support.ekster.com/en-US/how-do-i-reset-my-finder-card-459816.md): How to reset to factory settings or remove my Finder Card from my device?. Press the button 3 times rapidly and hold for the 4th press (up to 5 seconds);. A confirmation sound will be heard;. The LED will be flashing;. The Ekster Finder Card will be
- [My Finder Card isn't charging, what should I do?](https://support.ekster.com/en-US/my-finder-card-isnt-charging-what-should-i-do-459818.md): How to charge your Ekster Finder Card?. Upon first usage, please charge the Ekster Finder Card for a minimum of 2 hours. Connect the magnetic point charger on the magnetic points of Ekster Finder Card;. Once connected, the LED light will blink to ind
- [How to disable an Ekster device (unknown device alert)](https://support.ekster.com/en-US/how-to-disable-an-ekster-device-(unknown-device-alert)-4275385.md): How to disable Ekster Finder Card Pro (unknown device alert). To enable identification again:. To disable the device:
- [Finder Card for MagSafe (Android) Specifications](https://support.ekster.com/en-US/finder-card-for-magsafe-(android)-specifications-2917535.md): Disposal instructions - WEEE directive. Ekster adheres to the Waste from Electrical and Electronic Equipment (WEEE) Directive, an EU initiative promoting a circular economy. Should you choose to discontinue using your Ekster Finder Card, please dispo
- [Grid Backpack - FAQs](https://support.ekster.com/en-US/grid-backpack---faqs-305522.md): What are the dimensions of the Grid backpack?. Capacity: 20L. Weight: 3.7lbs / 1.7kg. Dimensions: 12” x 18” x 5.9” // 30.6cm x 46cm x 15cm. Max Laptop Size: 16 inches. How long does the Ekster GRID backpacks last?. At Ekster, we stand behind the qual
- [Grid Duffel Backpack - FAQs](https://support.ekster.com/en-US/grid-duffel-backpack---faqs-419697.md): What are the dimensions of the Grid Duffel backpack?. How long does the Ekster Grid Duffel backpack last?. At Ekster, we stand behind the quality of our products. We want to help you get the most out of everyday and life on the move, and that’s why w
- [TravelPack™ - FAQs](https://support.ekster.com/en-US/travelpack---faqs-1312739.md): Still unsure? We’re one message away. Email us at nest@ekster.com
- [How to use the TravelPack Vacuum Kit](https://support.ekster.com/en-US/how-to-use-the-travelpack-vacuum-kit-2758084.md): Wondering how to master your new TravelPack™ Vacuum Kit like a pro?. See the full demonstration here. Follow these instructions!. Neatly fold your clothes. Unzip your Travel Bag, the zipper might be tight at first, but it will become easier after the
- [Cardholder Nano for MagSafe FAQs](https://support.ekster.com/en-US/cardholder-nano-for-magsafe-faqs-2876752.md): What is the Cardholder Nano for MagSafe?. The Cardholder Nano for MagSafe is a slim magnetic wallet that stores up to 10 cards. It can be used on its own or as an add-on to the Cardholder Pro for MagSafe to expand your card capacity. Can I attach the
- [Cash Clip for MagSafe FAQs](https://support.ekster.com/en-US/cash-clip-for-magsafe-faqs-2876755.md): What is the Cash Clip for MagSafe?. The Cash Clip for MagSafe is a magnetic attachment that securely holds your bills and notes. It can be used as a standalone MagSafe money clip or paired with the Cardholder Pro for MagSafe. How does the Cash Clip f
- [Coin Tray for MagSafe FAQs](https://support.ekster.com/en-US/coin-tray-for-magsafe-faqs-2876757.md): What is the Coin Tray for MagSafe?. The Coin Tray for MagSafe is a slim magnetic attachment that adds discreet storage for coins, keys, and other small items. It connects to your iPhone or the Cardholder Pro for MagSafe for seamless organization. How
- [Finder Card for MagSafe (Apple) FAQs](https://support.ekster.com/en-US/finder-card-for-magsafe-(apple)-faqs-2876758.md): What is the Finder Card for MagSafe (Apple)?. The Finder Card for MagSafe is a slim, magnetic tracker that pairs with Apple’s Find My® app, letting you locate your wallet, bag, or other essentials directly from your iPhone, iPad, or Apple Watch. How
- [Finder Card for MagSafe (Android) FAQs](https://support.ekster.com/en-US/finder-card-for-magsafe-(android)-faqs-2876759.md): What is the Android Finder Card (Android) for MagSafe?. The Finder Card for MagSafe (Android) is a slim, magnetic tracker that works with Google’s Find My Device® network, letting you track your wallet, bag, or other essentials from your Android phon
- [Finder Card for MagSafe (Apple) Troubleshooting guide](https://support.ekster.com/en-US/finder-card-for-magsafe-(apple)-troubleshooting-guide-2916788.md): Finder Card not visible in Find My appSolution:. Ensure Bluetooth is on and the card is within 10 m. Press the card button once to wake it up. Try resetting: press the button 4x and hold on the 5th press. Finder Card not chargingSolution:. Check char
- [Finder Card for MagSafe (Apple) Specifications](https://support.ekster.com/en-US/finder-card-for-magsafe-(apple)-specifications-2916925.md): Disposal instructions - WEEE directive. Ekster adheres to the Waste from Electrical and Electronic Equipment (WEEE) Directive, an EU initiative that promotes a circular economy. Therefore, should you decide to cease using your Ekster Finder Card, ple
- [Finder Card (Android) Specifications](https://support.ekster.com/en-US/finder-card-(android)-specifications-2917009.md): Disposal instructions - WEEE directive. Ekster is compliant with the WEEE Directive, which stands for Waste from Electrical and Electronic Equipment. This EU directive aims to promote a circular economy. Therefore, should you decide to discontinue th
- [Scented Sachets FAQs](https://support.ekster.com/en-US/scented-sachets-faqs-4427108.md): What does the Scented Sachet smell like?. Our first version of the Scented Sachet features an Ocean Breeze scent.It’s fresh, clean, and subtle, designed to keep your bag, drawer, or travel gear smelling great without being overpowering. How long does
- [Wrinkle Releaser Spray FAQs](https://support.ekster.com/en-US/wrinkle-releaser-spray-faqs-4428016.md): Is the Wrinkle Releaser Spray scented?. No. The Wrinkle Releaser Spray is odorless.It refreshes your clothes without adding any fragrance, perfect if you’re sensitive to scents or prefer to layer your own. Can it stain fabrics or colors?. No. When us
- [MagSafe Sticker: Phone compatibility guide](https://support.ekster.com/en-US/magsafe-sticker-phone-compatibility-guide-5993006.md): What to know before attaching the sticker to your phone, and how to check if your phone is a good fit. The Ekster MagSafe Sticker is designed to match the exact footprint of the Ekster cardholder. This means the sticker and cardholder will always ali
- [User Manual - Laptop Sleeve](https://support.ekster.com/en-US/user-manual---laptop-sleeve-213231.md): The Ekster Laptop Sleeve is built to make your workday seamless both in the office and on-the-go. It's suitable for laptops and tablets, and lets you store all the essentials from charging cables and mouse, to notepads, adapters, phones, and pens. Al
- [User Manual - Senate Cardholder](https://support.ekster.com/en-US/user-manual---senate-cardholder-213246.md): The Senate Cardholder is a cardholder, not a bi-fold wallet. Despite its sleek profile, it can carry more cash than the Parliament. There’s also room for seven or more cards, and RFID protection for up to six cards. It’s also compatible with our sola
- [User Manual - Key Tracker](https://support.ekster.com/en-US/user-manual---key-tracker-213250.md): The Ekster Key Tracker is the perfect addition to the keyholder. The Key Tracker utilizes the same Crowd GPS technology as the Tracker Card to make your keys trackable no matter where they are. Built in LED lights illuminate keyholes at night and all
- [User Manual - Tracker Card](https://support.ekster.com/en-US/user-manual---tracker-card-213249.md): The Tracker Card is a super powerful tracking device the size of credit card that fits seamlessly into most Ekster accessories. The card is solar-powered and utilizes a Global Lost and Found network to ensure global trackability. You can ring your wa
- [How do I apply promo/discount codes?](https://support.ekster.com/en-US/how-do-i-apply-promodiscount-codes-492902.md): To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. Please note that certain products, such as
- [My promo code isn’t working](https://support.ekster.com/en-US/my-promo-code-isn%E2%80%99t-working-492906.md): The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend or excluded products), or an expiry date. Please double-check that you are not tryi
- [Where do I get promo codes/discounts?](https://support.ekster.com/en-US/where-do-i-get-promo-codesdiscounts-492904.md): To get promo and discount codes, make sure to subscribe to our newsletter, check our homepage, and follow us on social media to get the latest deals. During certain sales, such as our anniversary sale, discounts are automatically applied on the websi
- [I received a Free Gift code. How can I add it to my order?](https://support.ekster.com/en-US/i-received-a-free-gift-code-how-can-i-add-it-to-my-order-492915.md): To add a free Cash Clip or Tool Card to your order using a discount code, please follow these steps:. Please note that the free Cash Clip / Tool Card offer cannot be redeemed on its own, solely with a gift bag, or as part of a bundle. If you finalize
- [I forgot to add a promo code but already made a purchase.](https://support.ekster.com/en-US/i-forgot-to-add-a-promo-code-but-already-made-a-purchase-492907.md): If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.
- [Vincero Discount Codes](https://support.ekster.com/en-US/vincero-discount-codes-380025.md): Terms and Conditions. We've partnered with Vincero to offer you an exclusive Ekster discount on our wallets. If you have any questions, please reach out to our Support team who will be happy to assist.
- [Nift Gift Card](https://support.ekster.com/en-US/nift-gift-card-438225.md): Terms and Conditions. - How do I use my Nift Gift Card?. You can purchase Nift exclusive wallets and cardholders via the Nift App. Once you’ve chosen your desired product, you will be redirected to Ekster’s website to complete your purchase. Once you
- [I've added a Tracker/Finder card to my order and it's not reflected in the cart](https://support.ekster.com/en-US/ive-added-a-trackerfinder-card-to-my-order-and-its-not-reflected-in-the-cart-630327.md): If you have trouble adding a Tracker or Finder Card to your order, don't worry! You can do it directly on the checkout page by adding the add-on as shown below. Once added, you'll see the Tracker Card or Finder Card with the given discount:
- [Buy X, Get Y Free](https://support.ekster.com/en-US/buy-x-get-y-free-2229990.md): At Ekster, we are excited to bring the best promotions to our customers. Please note: during special campaigns for our Ekster email community where products are Buy X, Get Y Free, when one (or more) of the items is returned, the refund will be based
- [What is ekster+?](https://support.ekster.com/en-US/what-is-ekster+-218918.md): Welcome to ekster+, our members-only program where you can earn points for order discounts, attend exclusive flash sales and have early access to our product launches. You can create your account by signing up on our website here. If you've placed an
- [How do I create an ekster+ account?](https://support.ekster.com/en-US/how-do-i-create-an-ekster+-account-218878.md): To create an account, check out this page!. If you're having trouble setting up an Ekster + account or redeeming your points please use our Contact Form and we'll help you out!
- [How do I earn points?](https://support.ekster.com/en-US/how-do-i-earn-points-4079763.md): You earn Loyalty points every time you shop with us. The number of points you earn depends on your Loyalty Tier, which is based on your total spend. Base (Tier 1) Free to Join. As soon as you create an account, you’ll start in the Base tier. You earn
- [How do I redeem my points?](https://support.ekster.com/en-US/how-do-i-redeem-my-points-218877.md): To use your Loyalty points on an order, please follow the steps below:. Make sure you’re logged into your Ekster account before proceeding to checkout. Loyalty rewards are only available to logged-in customers. Once logged in, add your items to the c
- [How does the referral program work?](https://support.ekster.com/en-US/how-does-the-referral-program-work-492918.md): Welcome to ekster+! If you are part of our members-only program you can refer friends to earn extra points. Our referral program is designed to reward both you and your friends! If you have a referral code and a friend uses it on a qualifying purchas
- [Do my points expire?](https://support.ekster.com/en-US/do-my-points-expire-771008.md): After completing actions such as subscribing to our newsletter or making a purchase, your points will automatically be added to your Ekster+ account. You have 365 days after the date you earned your points to redeem them before they expire. Be sure t
- [I'm not seeing points in My Account](https://support.ekster.com/en-US/im-not-seeing-points-in-my-account-218913.md): Your points will be displayed in your account as soon as you start earning them. You will be able to reedem your points directly from your account. You will also be able to see your Points and Rewards history:. After completing an action in your acco
- [I’m having trouble logging in](https://support.ekster.com/en-US/i%E2%80%99m-having-trouble-logging-in-492909.md): If you're having trouble logging into your account, please try resetting your password using the 'Forgot Password' link on the login page. If you still experience issues, contact our customer support team for help.
- [Do you have a physical store?](https://support.ekster.com/en-US/do-you-have-a-physical-store-492916.md): At the moment, we do not have any physical stores. All our products are available for purchase through our website. If you need assistance with the online ordering process or have any other questions, our customer service team is here to help you.
- [How can I collaborate with your brand?](https://support.ekster.com/en-US/how-can-i-collaborate-with-your-brand-492917.md): We're thrilled to know that you're interested in collaborating with our brand!. We continuously seek vibrant and passionate influencers who align with our brand's vision and values. If you wish to collaborate with us, you can email us at collaboratio
- [How do I unsubscribe from email and SMS?](https://support.ekster.com/en-US/how-do-i-unsubscribe-from-email-and-sms-310907.md): Email:. To unsubscribe from email marketing, please navigate to the bottom of the last email you've received. You can find the option to unsubscribe there. Please allow up to 48 hours for the request to be processed. SMS:. To unsubscribe from SMS, re
- [Terms of Sale](https://support.ekster.com/en-US/terms-of-sale-213272.md): 1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVID
- [Terms of Use](https://support.ekster.com/en-US/terms-of-use-363355.md): Acceptance of the Terms of Use. These terms of use are entered into by and between you and Ekster. (“Company,” “we,” or “us”). The following terms and conditions (“Terms of Use”) govern your access to and use of ekster.com, including any content, fun
- [Privacy Statement](https://support.ekster.com/en-US/privacy-statement-213269.md): Effective Date: 10 February 2026. This policy (“Privacy Policy”) describes how Ekster Inc with an address at 228 E 45TH ST RM 9E, New York, NY 10017-3337. United States of America. (“Ekster” or “we”), collects and uses personal information from user
- [Limited Warranty](https://support.ekster.com/en-US/limited-warranty-213271.md): Limited Warranty. This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction.The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not
- [GDPR / CCPA](https://support.ekster.com/en-US/gdpr-ccpa-234447.md): If you are a resident of California or of the EEA, you can request your personal information via the form below. Please select the appropriate subject based on whether you are submitting a CCPA (California) data request, or a GDPR (EEA) request. When
- [Pricing Terms](https://support.ekster.com/en-US/pricing-terms-329003.md): Prices listed on ekster.com are set by Ekster. During sale periods, customers can avail of a promotional discount on the full price listed on the website. Reference prices can be found on the Ekster Amazon account here. In instances where the product