< back to store

EKSTER SUPPORT

The Card Holder

The Card Holder

How does the cardholder work to keep my cards inside it?

The cardholder is designed with a friction mechanism (patent pending). It holds your cards in place when they are inside the cardholder. The friction keeps your cards from flying out of the wallet when you eject them, and keeps them staggered so you can find the right card easily.

If you find your cards sliding out of your cardholder frequently, it may be due to irregular-sized cards or metal cards.

To fix this, follow these steps:

  1. Make sure you have 6 cards inside your cardholder. Make sure none of them is metal.
  2. Change the order of your cards and test the mechanism again.
  3. If your cards are unusually thin, try using some embossed cards.
  4. If none of this works, please contact nest@ekster.com.

I love the card access mechanism! How do I make sure it lasts for a long time?

We’re happy to hear you love using your Ekster! Our wallets are pretty resilient (we’ve run them over with cars and they’ve kept going). To keep them going, please note:

Do not put more cards in the cardholder than recommended (four to six, depending on whether or not they are embossed). Doing so can permanently damage the card access mechanism.

It’s rare, but not impossible for your cards to get stuck in the cardholder. This can happen if there’s dirt or residue blocking the mechanism.

To fix this, follow these steps: 

  1. Shake the cardholder upside-down to eject the cards.
  2. Blow high-pressure air into the cardholder and shake it upside-down to make sure all residue is removed.
  3. If this doesn't work, please contact nest@ekster.com.

If your cards aren't ejecting smoothly, it may be due to irregular card sizes.

To fix this issue, follow these steps:

  1. Insert your cards halfway into the cardholder.
  2. Gently move the cards left and right. This puts pressure on the friction system, creating more room for the cards to slide up and down.
  3. If this doesn’t work, please contact nest@ekster.com.

How did we do?


Ekster®

Powered by HelpDocs