< back to store

EKSTER SUPPORT

Trackers

Trackers

Tracker card

What is the battery life of the tracker?

The Tracker card is solar-powered, so you never have to plug it in. Leaving your tracker card outside of your wallet for just two hours will charge it for approximately a month. To ensure the longevity of your tracker's battery, we recommend two hours of sunlight per month.

Do Ekster Wallets prevent theft?

No. You will be alerted if your phone or wallet lose connection with each other, but our trackers are not designed to prevent theft. They are designed for people who tend to lose their belongings.

How does Crowd Locate work?

The Chipolo Crowd Locate network can help you to find your wallet when it’s out of range of your paired device. If another person using Chipolo software is in range of your tracker, their app will send you an anonymous update of your tracker’s location. The app also functions globally, so it will work worldwide.

The Chipolo app also has a feature which allows you to receive an automatic notification when another user comes in range of a Chipolo you've marked as lost.

Is the tracker waterproof and heatproof?

The tracker is water resistant, but not waterproof. We advise you to keep it away from water for it to continue working as intended.

Please note: Do not store the tracker in high-temperature environments, such as the inside of your car on hot days, or in direct strong sunlight. This may cause the outer casing to overheat and melt.

How do I track my wallet?

Make sure your tracker is always paired with your app to locate your wallet. If you can't find your wallet but you know you’re close to it, press 'ring' on the app. If not within close range, tap 'mark as lost.' This will engage the Crowd Locate network to search further.

Please note that the tracker will require you to turn on location services and bluetooth.

  1. Ultra-slim solar panel
  2. Phone ringer button
  3. QR safety net

(press & hold to ring phone)

Key Tracker

How is the LED in the tracker charged, and how long does it stay charged?

The LED in the tracker is powered by a small hamster that runs on a very very tiny wheel. It will keep your key tracker running for up to six months.

What size is the battery does they Key Tracker use, and is it replaceable?

The battery is a replaceable CR1616.

How does the app work for the key tracker, and how does crowd GPS work?

The app functions globally, so it will work worldwide using Bluetooth. If you're out of range, our worldwide crowd GPS network will help you find your keys; when a user is within range of your lost item, you will receive a GPS update.

If you’ve misplaced or lost your keys, ring it from your phone or check its last location on the map. If you’ve lost your phone, simply press your key tracker twice to make your phone ring, even when it’s in silent mode.

  1. Ringer & LED button
  2. LED light
  3. Battery slot
  4. Keyring hole

How did we do?


Ekster® (opens in a new tab)

Powered by HelpDocs (opens in a new tab)