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EKSTER SUPPORT

The Tracker

The Tracker

What is the battery life of the tracker?

The Tracker card is solar-powered, so you never have to plug it in. Leaving your tracker card outside of your wallet for just two hours will charge it for approximately a month. To ensure the longevity of your tracker's battery, we recommend two hours of sunlight per month.

Do Ekster Wallets prevent theft?

No. You will be alerted if your phone or wallet lose connection with each other, but our trackers are not designed to prevent theft. They are designed for people who tend to lose their belongings.

How does Crowd Locate work?

The Chipolo Crowd Locate network can help you to find your wallet when it’s out of range from your paired device. If another network member running the software comes in range of your tracker, their app will send you an anonymous update of your tracker’s location. The app also functions globally, so it will work worldwide.

The Chipolo app also has a feature which allows you to receive an automatic notification when another user comes in range of a Chipolo you've marked as lost.

Is the tracker waterproof and heatproof?

The tracker is water resistant, but not waterproof. We advise you to keep it away from water for it to continue working as intended.

Please note: Do not store the tracker in high-temperature environments, such as the inside of your car on hot days, or in direct strong sunlight. This may cause the outer casing to overheat and melt.

How do I track my wallet?

Make sure your tracker is always paired with your app to locate your wallet. If you can't find your wallet but you know you’re close to it, press 'ring' on the app. If not within close range, tap 'mark as lost.' This will engage the Crowd Locate network to search further.

Please note that the tracker will require you to turn on location services and bluetooth.

  1. Ultra-slim solar panel
  2. Phone ringer button

(press & hold to ring phone)

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