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Returns & Exchanges
What is Ekster's returns & exchange policy?
If you're not satisfied with your purchase, you can return your item(s) for a full refund within 14 days, or for a replacement/store-credit within 60 days of receiving your order.
Returns must be unused, in the state you received them, and in the original packaging. Please note that our leather is authentic and is prone to usage marks, therefore, please be wary when testing our products if you intend to return it. Stretched or scratched leather is not considered suitable for return. Images of the product(s) will be requested by our team.
If you would like to request a refund/exchange of your item, follow the instructions on our Exchange page:
Our team will get in touch with you shortly! After we handle your request, we will let you know which steps to take to finalize your return/exchange.
Any returned items received by Ekster without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can help you out efficiently.
What items cannot be returned?
- A replacement product
- Free gifts
- Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)
- Products bought during promotional periods (e.g. Cyber Monday, Black Friday, etc.)*
- Products bought during a sale (above 15% discount)*
- Products bought with via a Sweatcoin offer
- Any order below $50 (not including shipping fees)
Are there any charges on returns?
Returns are free for all US customers. All return costs from countries situated outside the US are not covered by our policy, and will be the customer’s responsibility.
How soon will I get my refund?
Once your item(s) have been returned, please allow 2 - 3 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment within 10 business days.
How soon will I get my replacement/store credit?
Once your item(s) have been returned, please allow 2 - 3 business days for them to be assessed. A member of our staff will then issue you a store credit or ship you a replacement, depending on your request.
All the small print
Just head over to read our Return and Replacement policy.