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EKSTER SUPPORT

Orders

Orders

I need to edit my order, how do I do this?

If you want to make changes to your shipping address within one hour of purchase, please log into your customer account, or click on your order summary in your Order Confirmation email. After one hour, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to provide them with additional information for the delivery of your parcel.

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information. Please allow 24 hours for your package to be scanned by the carrier and to start receiving status updates.

Where can I view my order history?

You can keep track of your orders by making an account on our website. Simply sign up with the email address used to place your order and create a password.

What payment methods do you accept on your website?

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer most major credit cards, AMEX, Shopify Pay, PayPal, Apple Pay (US only) and Google Pay. If you'd like to see another option available on our website, we would love to hear your feedback! Please feel free to contact us via our chat service with your suggestions.

What currencies do you offer on your website?

Orders to the United States and rest of world are charged in USD. Orders shipping to the UK are charged in GBP.

Do you offer special discounts?

We’re offering an exclusive 20% discount for the students, teachers, troops, vets, and healthcare workers who serve our country. Just complete the verification form with our partner ID.me and your discount will be applied at checkout. Please note: the 20% discount cannot be combined with other onsite discounts. In the event of an onsite sale or promotion, 20% will be deducted off the full price of the item when using your ID.me code.

Please note: Discounts applied on the website during sale periods do not apply the discount over the sale price. All discounts are applied based on the full retail price.

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