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EKSTER SUPPORT

Shipping & Delivery

Shipping & Delivery

How long does shipping take?

Your order should be on its way to you within 2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimated are calculated in business days.

Region

Typical delivery times

United States

2 - 6 business days

Rest of World

10 - 15 business days

*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service

How much does shipping cost?

US orders:

Free Shipping on all orders over $50

Canada orders:

Free Shipping on all orders over $100

Rest of World:

Shipping Calculated at Checkout

What countries do you ship to?

It's easier to tell you what countries we don't ship to! Albania, Angola, Azerbaijan, Belarus, Benin, British Indian Ocean Territory, British Virgin Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Kinshasa, Cook Islands, Curaçao, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands, Faroe Islands, Fiji, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Honduras, Iceland, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, New Caledonia, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, San Marino, Serbia, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara

Has your tracking information been in pre-shipment for over four business days?

Please contact us as soon as possible at nest@ekster.com. There may have been an issue with the pick-up service, which we'll sort out for you.

What about customs fees?

Orders are shipped from the United States so extra duties and taxes may apply, depending on your selected destination. Although it is unlikely, please note that Ekster is not responsible for and does not refund these costs.

Do you ship orders to the UK & EU? How are they shipped?

Yes, we ship to the UK & EU. To get your order to you, we’ve partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

How did we do?


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