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Shipping & Delivery
How long does shipping take?
Your order should be on its way to you within 2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimated are calculated in business days.
Typical delivery times
2 - 5 business days
Rest of World
10 - 15 business days
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service
How much does shipping cost?
Free Shipping on all orders over $50
Free Shipping on all orders over $100
Rest of World:
Shipping Calculated at Checkout
What countries do you ship to?
It's easier to tell you what countries we don't ship to! Bonaire, Sint Eustatius and Saba, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cuba, Cyprus, French Southern Territories, French Polynesia, Guernsey, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Iran, Isle of Man, Jersey, Democratic People's Republic Of Korea, Niue, Norfolk Island, Myanmar, Occupied Palestinian Territory, Panama, Pitcairn, Saint Barthelemy, Saint Helena, Saint Martin, Saint Pierre And Miquelon, Saudia Arabia, Sudan, South Sudan, Sint Maarten, Svalbard And Jan Mayen, Syria, Tokelau, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara, Yemen.
Has your tracking information been in pre-shipment for over four business days?
Please contact us as soon as possible at firstname.lastname@example.org. There may have been an issue with the pick-up service, which we'll sort out for you.
What about customs fees?
Orders are shipped from the United States so extra duties and taxes may apply, depending on your selected destination. Although it is unlikely, please note that Ekster is not responsible for and does not refund these costs.