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EKSTER SUPPORT

Returns & Exchanges

Returns & Exchanges

RETURNS
If you are not satisfied with your product, you can return it within 45 days of receiving your order. Returns must be unused, in the state you received them and with the full packaging. Returns that are used or are not in the original state will not be received for a refund. To return your item, simply log into our returns portal with your order number and zip code, indicate your return reason and print your return label. Once we have received your return in our warehouse, a refund will be sent to your account.

*Please note: we do not refund outbound shipping costs.

WARRANTY
If you have experienced an issue with your product, please contact us via the chat service on our website. You can enter your email address, select the affected order and include a detailed description of the issue along with a photo. Our customer support team will reach out to you within 24 hours to arrange a solution.

EXCHANGES
If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs.
If you already know which item you would like to exchange your product for, head to our returns portal to arrange your own exchange. Your new order will be shipped out to you as soon as we have received your order back in our warehouse.

RETURN FEES
- United States: free returns within 45 days
- Canada: $5 return fee | 45 day return window
- Rest of World: customers are responsible for returning the package with track and trace to the address provided on your return label | 45 day return window

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURNS?
- A replacement product
- Free gifts
- Products bought from a third party outside the 1 year warranty (
e.g. IndieGoGo, Amazon, eBay, etc.)
- Products bought via a Sweatcoin offer
- Any order below $50 (not including shipping fees)
- Any product under the value of $30
- Individual items from any gift bundle

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