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What is Ekster's warranty policy?
We take our quality control very seriously, but rarely there may be a manufacturing defect. In this case, we are happy to assist you with a free of cost replacement shipped to you at our expense! And, you do not have to send the original defective product back to us.
All our products come with a one year warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. A proof of defect (photos or video, depending on the defect) is mandatory and will be requested by our team.
You can get a refund for your defective item if requested within 14 days of receiving your product. Beyond 14 days we only offer an exchange or store credit equivalent to the amount you paid.
Want to claim your warranty for a replacement?
No problem, just follow the instructions on our Exchange page.
Does the 12 Month Warranty cover purchases from third-party suppliers?
If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our 12 Month Warranty.
If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or others, your wallet is still covered under our 12 Month Warranty. However, the relevant third party will handle the replacement, so please reach out to them directly.