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What is Ekster's warranty policy?
Quality control is one of our main priorities, but we know that it's always possible for issues to slip through the cracks. If you're experiencing a problem with your purchase, we'd be happy to replace it free of charge! You also don't have to send the defective product back to us.
All our products come with a one year warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Proof of defect (photos or video, depending on the defect) is mandatory and will be requested by our team.
You can get a refund for your defective item if requested within 14 days of receiving your product. After 14 days, we only offer exchange or store credit equivalent to the amount you paid.
Want to claim your warranty for a replacement?
No problem, just follow the instructions on our Exchange page.
Does the 12 Month Warranty cover purchases from third-party suppliers?
If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our 12 Month Warranty.
If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or others, your wallet is still covered under our 12 Month Warranty. However, the relevant third party will handle the replacement, so please reach out to them directly.