We would love to offer you assistance over the phone, but we&#x2019;re afraid it&#x2019;s not practical for us or for you! We are a small, enthusiastic team, and we believe that we can offer a higher level of support over email. This is especially because we often need to exchange pictures of products with customers such as you.Still have questions? We&#x2019;d love to hear from you! Please reach out at <a href="mailto:nest@ekster.com">nest@ekster.com</a> or contact us via our chat menu.

How can I reach you by phone?

We believe peace of mind starts with the essentials you carry with you on a daily basis. It is our mission to upgrade these essentials to modern standards and change the way you carry your valuables. For any questions and/ or opportunities, please co

We believe peace of mind starts with the essentials you carry with you on a daily basis. It is our mission to upgrade these essentials to modern standards and change the way you carry your valuables. For any questions and/ or opportunities, please contact us at pr@ekster.com.

Press

If you are interested in purchasing our wallets and joining our corporate sales program, please reach out to us at operations@ekster.com. Please include your company name along with detailed information on your request (quantity, style of wallet). A

If you are interested in purchasing our wallets and joining our corporate sales program, please reach out to us at <a data-fr-linked="true" href="mailto:operations@ekster.com">operations@ekster.com</a>.&#xA0;Please include your company name along with detailed information on your request (quantity, style of wallet). A member of our team will be in contact with you.

Corporate Sales

Email:. To unsubscribe from email marketing, please navigate to the bottom of the last email you've received. You can find the option to unsubscribe there. Please allow up to 48 hours for the request to be processed. SMS:. To unsubscribe from SMS, re

Email:To unsubscribe from email marketing, please navigate to the bottom of the last email you&apos;ve received. You can find the option to unsubscribe there. Please allow up to 48 hours for the request to be processed.SMS:To unsubscribe from SMS, reply STOP to the last message received.

How do I unsubscribe from email and SMS?

Terms and Conditions. We've partnered with Vincero to offer you an exclusive Ekster discount on our wallets. If you have any questions, please reach out to our Support team who will be happy to assist.

Terms and Conditions.We&apos;ve partnered with Vincero to offer you an exclusive Ekster discount on our wallets.&#xA0;<ul><li>Please note that the coupon code will be added on top of any sale or promotion running on the website, to give you the equivalent of the discount mentioned on the coupon. The discount is not applied on top of any promotions.</li><li>The code is valid on one order on <a href="//ekster.com">ekster.com</a></li></ul>If you have any questions, please reach out to our Support team who will be happy to assist.

Vincero Discount Codes

Terms and Conditions. - How do I use my Nift Gift Card?. You can purchase Nift exclusive wallets and cardholders via the Nift App. Once you’ve chosen your desired product, you will be redirected to Ekster’s website to complete your purchase. Once you

Terms and Conditions- How do I use my Nift Gift Card?You can purchase Nift exclusive wallets and cardholders via the Nift App. Once you&#x2019;ve chosen your desired product, you will be redirected to Ekster&#x2019;s website to complete your purchase. Once you&#x2019;ve entered your gift card in checkout, the discount will be applied to your order.- Can I add a Tracker Card or other items to my order?Yes! You are free to add a Tracker Card to your purchase via our website.- My gift card isn&#x2019;t being applied to my order, what should I do?If your gift card isn&#x2019;t being applied to your order, it may be that you are trying to purchase an item not eligible for the discount. You can find the Nift exclusives via the Nift platform. If your gift card still isn&#x2019;t working, feel free to reach out to our Support team for assistance.- How long will it take to receive my order?Our orders are picked, packed and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected. All shipping estimates are calculated in business days.<table><thead><tr><th>Region</th><th>Standard</th><th>Priority</th><th>Express</th></tr></thead><tbody><tr><td>United States</td><td>2-6 business days</td><td>2-4 business days</td><td>1-3 business days</td></tr></tbody></table>Can I return my order?At Ekster, items can be returned for a full refund within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won&apos;t be able to offer a refund, store credit, or exchange. Returns are free on wallets and cardholders. Please note that to be eligible for a return, all items must be in unused conditions and in their original packaging to qualify for a refund. Returns that are used or are not in the original received state will not be received for a refund.&#xA0;- What warranty do I have on my order?All our wallets and accessories come with a 1 year warranty from the date of delivery. Quality control is one of our main priorities, but we know that it&#x2019;s normal for some issues to arise during production. Our 1 year warranty policy protects your purchase from any manufacturing defects that may arise within the first year of use. For further information, please refer to our warranty policy <a href="https://support.ekster.com/en-US/what-is-eksters-warranty-policy-213233">here</a>.If you have any questions, please reach out to our Support team who will be happy to assist.

Nift Gift Card

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Need help with your order or more information about our products? Fill out the form with your order number and contact details and our team will get back to you within 24 hours.

Terms & Conditions

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Ekster | Customer Support

Can I reach you by phone? Press inquiries, corporate sales. All information can be found here.

Other

How long will it take to receive my order?

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

Christmas Sale

Shipping and Delivery

How do I cancel or change my order?

I received the wrong item, what should I do?

Where can I view my order history?

I'm missing an item, what should I do?

I received a faulty item, what should I do?

Orders

What is Ekster's return policy?

How do I make a return?

Can I exchange an item for something else?

Do I have to pay for my return?

How soon will I get my refund?

What items are not eligible for return?

I didn't get a return label, what should I do?

Returns & Refunds

Engraving - FAQ Summary

How much does engraving cost?

How long will it take to receive my item?

What and where can I get engraved?

Can I choose a colour for the engraving?

I want to edit my order after it has been placed, how can I do this?

I can’t find the engraving option for the product I wish to order, how can I place my order?

I’m based outside of the US, how do I order an engraved item?

How can I return my engraved item?

My engraved item is damaged, how do I proceed?

I want to place a bulk order for engraved products, how can I do this?

Can I get engraving on a wallet I already own?

Wallet Engraving

What is Ekster's Warranty Policy?

How do I make a warranty claim?

Does the 24 month warranty cover purchases from third-party suppliers?

What is Ekster’s Limited Lifetime Warranty with ekster+?

I’m not a member of ekster+, but I require a spart part for my product?

Warranty

User Manual - Parliament Wallet

User Manual - Senate Cardholder

User Manual - Aluminum Cardholder

User Manual - Carbon Fiber Cardholder

User Manual - Modular Bifold

User Manual - Cardholder for Airtag

User Manual - Wallet for Airtag

How do I care for my wallet?

How does the cardholder work to keep my cards inside it?

Can I put paper or metal cards inside my cardholder?

Can I carry coins in my wallet?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

Wallet and Cardholder FAQ's

Wallets & Cardholders

User Manual - Tracker Card

User Manual - Key Tracker

What is the battery life of the Tracker Card?

How do I track my wallet?

Is the Tracker Card waterproof and heatproof?

How does Crowd Locate work?

How do I reset my Tracker Card?

How do I unpair / remove my Tracker Card from my device?

Tracker Card Voice Activation

How to set up your Key Tracker

My Tracker Card isn't charging, what should I do?

How do I change the battery of my Key Tracker?

How to set up your Tracker Card

Tracker FAQ's

Trackers

User Manual - Grid Duffel Backpack

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Weekender

User Manual - Laptop Sleeve

User Manual - iPhone 12 Case

Grid Backpack - FAQs

Grid Duffel Backpack - FAQs

Luggage & Cases

User Manual - Key Holder

User Manual - Key Case

Accessories

Products

What is ekster+?

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How do I create an ekster+ account?

I'm not seeing points in My Account

ekster+ referral program

ekster+ Loyalty Program

Terms of Sale

Terms of Use

Limited Warranty

GDPR / CCPA

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Legal

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