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Returns & Refunds

Everything you need to know about our return policy and process.

What is Ekster's return policy?

Ordered something that isn't quite right? Not a problem!. At Ekster, items can be returned for a full refund within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or

How do I make a return?

It's no problem to return your order. Returning for a Refund or an Exchange. Returning for a refund or an exchange is simple and can be done via the Return Portal on our website. Please note you will need:. Warranty Return. If you're returning your p

Can I exchange an item for something else?

If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs. If you

Do I have to pay for my return?

Our return fees differ depending on your location:. *Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as the GRID Backpack, The Weekender, and the GRID Duffel Backpack. **Custome

How soon will I get my refund?

Once your item(s) have been returned, please allow 5 - 14 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment

What items are not eligible for return?

Items that are not eligible for a return include:.

I didn't get a return label, what should I do?

If you didn't receive a return label after processing a request via our return portal, we are reviewing your return request as it consists of items that require additional attention. You’ll receive an email from us as soon as your return has been rev

How long does it take for a refund to process on my credit card?

After a refund has been processed, it may take a few business days for the transaction to reflect on your credit card statement. Please monitor your credit card activity, and let us know if you require further assistance or if there are any concerns