Everything you need to know about Returns

Returns

Everything you need to know about your refund

Refunds

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Need help with your order or more information about our products? Fill out the form with your order number and contact details and our team will get back to you within 24 hours.

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CCPA & GDPR

Ekster | Customer Support

Everything you need to know about our return policy and process.

Returns & Refunds

How long will it take to receive my order?

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

Do you offer free shipping?

Why can’t I track my order?

Can I use two different methods of payment for a single purchase?

I live outside the US - Can I purchase a Limited edition?

How does the Shipinsure works?

Shipping and Delivery

I received the wrong item, what should I do?

Where can I view my order history?

I'm missing an item, what should I do?

I received a faulty item, what should I do?

Why was my order canceled multiple times?

Will pricing information be included on the packing slip?

How do I cancel or change my order?

Orders

What is Ekster's Return Policy?

How do I make a return?

Can I exchange an item for something else?

Do I have to pay for my return?

What items are not eligible for return?

I didn't get a return label, what should I do?

The return is showing as delivered, how soon will I get my refund?

Engraving - FAQ Summary

How much does engraving cost?

How long will it take to receive my item?

What and where can I get engraved?

Can I choose a colour for the engraving?

I want to edit my order after it has been placed, how can I do this?

I can’t find the engraving option for the product I wish to order, how can I place my order?

I’m based outside of the US, how do I order an engraved item?

How can I return my engraved item?

My engraved item is damaged, how do I proceed?

I want to place a bulk order for engraved products, how can I do this?

Can I get engraving on a wallet I already own?

Wallet Engraving

What is Ekster's Warranty Policy?

What is Ekster’s Limited Lifetime Warranty with ekster+?

What is the Lifetime Warranty with the Ekster Cardholder Pro?

How do I make a warranty claim?

Does the 24 month warranty cover purchases from third-party suppliers?

Warranty

User Manual - Ekster Wallet

User Manual - Ekster Cardholder

User Manual - Senate Cardholder

User Manual - Carbon Fiber Cardholder

User Manual - Cardholder for Airtag

User Manual - Wallet for Airtag

User Manual - Modular Bifold

User Manual - Cardholder Pro

How do I care for my wallet?

How does the cardholder work to keep my cards inside it?

Can I put paper or metal cards inside my cardholder?

Can I carry coins in my wallet?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

What should I do if my cardholder is not ejecting cards properly?

What is the difference between the Ekster Cardholder and the Ekster Cardholder Pro?

Can I insert metal cards into the Ekster Cardholder Pro?

How do the add-ons work with the Ekster Cardholder Pro?

Can I use the Add-Ons with a regular Ekster Cardholder?

Wallet and Cardholder FAQ's

Wallets & Cardholders

User Manual - Tracker Card

User Manual - Key Tracker

User Manual - Finder Card

What is the battery life of the Tracker Card?

How do I track my wallet?

Is the Tracker Card waterproof and heatproof?

How does Crowd Locate work?

How do I reset my Tracker Card?

How do I unpair / remove my Tracker Card from my device?

Tracker Card Voice Activation

How to set up your Key Tracker

My Tracker Card isn't charging, what should I do?

How do I change the battery of my Key Tracker?

How to set up your Tracker Card

Tracker FAQ's

What is the battery life of the Finder Card?

Is the Finder Card waterproof and heatproof?

How to set up your Finder Card

How do I reset my Finder Card?

My Finder Card isn't charging, what should I do?

Finder Card FAQ's

Trackers

User Manual - Grid Duffel Backpack

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Weekender

User Manual - Laptop Sleeve

User Manual - iPhone 12 Case

Grid Backpack - FAQs

Grid Duffel Backpack - FAQs

User Manual - TravelPack™ Kit

Luggage & Cases

User Manual - Key Holder

User Manual - Key Case

User Manual - Coin Tray

User Manual - Cash Clip Backplate

User Manual - AirTag Cash Band

User Manual - Tool Card

Accessories

Products

How do I apply promo/discount codes?

My promo code isn’t working

Where do I get promo codes/discounts?

I received a Free Gift code. How can I add it to my order?

I forgot to add a promo code but already made a purchase.

Vincero Discount Codes

Nift Gift Card

I've added a Tracker/Finder card to my order and it's not reflected in the cart

Discounts & Promo Codes

What is ekster+?

How do I redeem my points?

How do I create an ekster+ account?

I'm not seeing points in My Account

I’m having trouble logging in

How does the referral program work?

Do my points expire?

ekster+ Loyalty Program

How can I reach you by phone?

Do you have a physical store?

Corporate Sales

How can I collaborate with your brand?

Press

How do I unsubscribe from email and SMS?

Other

Terms of Sale

Terms of Use

Limited Warranty

GDPR / CCPA

Pricing Terms

Legal