Everything you need to know about Returns
Not happy with your order? No worries!. We’ve made returns simple and stress-free, so you can shop with confidence. Here’s how it works:. What We Offer. What we consider Wear and Tear. -----------------------------------------------------------------
It's no problem to return your order. If you are not satisfied with your order, you can return it within 100 days after delivered. In case you don't have an order number or the order was a gift, submit your Return or Warranty claim here!. *A small $1
If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs. If you
Our return fees differ depending on your location:. *Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as the GRID Backpack, The Weekender, and the GRID Duffel Backpack. **Custome
Items that are not eligible for a return include:.
If you didn't receive a return label after processing a request via our return portal, we are reviewing your return request as it consists of items that require additional attention. You’ll receive an email from us as soon as your return has been rev
If you're returning an item from outside the United States, Canada, the United Kingdom, or the EU, please note that return shipping costs are the responsibility of the customer. Returns should be sent to our warehouse in Texas. Once you submit your R