Returns
Everything you need to know about Returns
What is Ekster's Return Policy?
Shop worry‑free—if it’s not “the one”, you have 100 days from order delivery to return your order. Here’s how it works. Return Window. You get 100 days from order delivery to make sure it’s the perfect match. Feel free to load it up and try it on. Ju
How to submit a Return?
Email us at [email protected] with your order number and the item(s) you’d like to return. Our team will be ready to review your request and further assist you. We’ll create and provide the return label - except for Rest of World—see below. Ship the it
Can I exchange an item for something else?
If you feel like the product you ordered is not right for you, our Customer Support team is available to help you find the right product. Feel free to contact us via email at [email protected] at any time for advice on what product would best suit your
Do I have to pay for my return?
Thinking about sending something back? Here's what to expect. Returns Within the US, UK, CA and EU. You’ll have 100 days from the delivery date to return your item, provided it is unused and in its original condition. For customers in the EU: Returns