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Returns

Everything you need to know about Returns

What is Ekster's Return Policy?

Not happy with your order? No worries!. We’ve made returns simple and stress-free, so you can shop with confidence. Here’s how it works:. What We Offer. What we consider Wear and Tear. -----------------------------------------------------------------

How do I make a return?

It's no problem to return your order. If you are not satisfied with your order, you can return it within 100 days after delivered. In case you don't have an order number or the order was a gift, submit your Return or Warranty claim here!. *A small $1

Can I exchange an item for something else?

If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs. If you

Do I have to pay for my return?

Thinking about sending something back? Here's what to expect. Returns Within the US, UK, CA and EU. We charge a small flat-rate handling fee to help cover return processing and shipping:. This fee will be automatically deducted from your refund once

What items are not eligible for return?

Items that are not eligible for a return include:.

I didn't get a return label, what should I do?

If you didn't receive a return label after processing a request via our return portal, we are reviewing your return request as it consists of items that require additional attention. You’ll receive an email from us as soon as your return has been rev

How do International Returns work?

International Returns. For International returns, you’ll need to arrange and cover the shipping cost back to our warehouse. Please note:. The detailed return address will be provided once your return request is approved. More information about Intern