Everything you need to know about Returns
Ordered something that isn't quite right? Not a problem!. At Ekster, items can be returned for a full refund within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or
It's no problem to return your order. If you are not satisfied with your order, you can return it within 100 days after delivered. In case you don't have an order number or the order was a gift, submit your Return or Warranty claim here!. *A small $1
If you feel like the product you ordered is not right for you, our Customer Support team are available to help you find the right product. Feel free to contact us at any time for advice on what product would best suit your lifestyle and needs. If you
Our return fees differ depending on your location:. *Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as the GRID Backpack, The Weekender, and the GRID Duffel Backpack. **Custome
Items that are not eligible for a return include:.
If you didn't receive a return label after processing a request via our return portal, we are reviewing your return request as it consists of items that require additional attention. You’ll receive an email from us as soon as your return has been rev