Can I exchange an item for something else?Updated 17 days ago
If you feel like the product you ordered is not right for you, our Customer Support team is available to help you find the right product. Feel free to contact us via email at [email protected] at any time for advice on what product would best suit your lifestyle and needs.
Items can be exchanged for another product within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange.
Please note: products that are being exchanged must be unused, in the state you received them and with the full original packaging. Returns that are used or are not in the original received state will not be received for an exchange.
How do I exchange my item(s)?
- Email us at [email protected] with your order number and confirm the item you’d like to return + the new item you’d like to receive in exchange.
- Our team will be ready to review your request and further assist you.
- We’ll create and provide the return label - except for Rest of World—see below
- Ship the item(s) back using the label provided.
- We inspect it once it arrives at our warehouse.
- We will create the new exchange order for you— confirmation is sent by email once processed.
🌍 Rest of World? You’ll need to ship it back to our US warehouse at your cost. The return address will be provided by our team. For more details: How do Rest of World returns work.