Caring for your Metal CardholderUpdated 21 days ago

I love the card access mechanism! How do I make sure it lasts for a long time?

We’re happy to hear you love using your Ekster! Our wallets and cardholders are pretty resilient (we’ve run them over with cars and they’ve kept going). 

However, whether you own a Classic version or the Pro one, take the following tips into account:

1. Respect the Card Capacity

Don’t overstuff the quick-access cardholder.

👌 Cardholder: Max 4 embossed or 6 non-embossed cards

👌 Cardholder Pro: Max 5 embossed or 7 non-embossed cards + up to 6 in the backplate

Forcing extra cards can break the trigger mechanism permanently. Stick to the recommended capacity.

2. Watch What You Insert

The cardholder is designed for standard plastic credit cards. Avoid:

✖️ Paper cards (they can jam the mechanism)

✖️ Metal cards (unless you’re using the Cardholder Pro, which supports them)

3. Keep It Clean Inside

If your cards aren’t ejecting smoothly or feel stuck:

✔️ Shake the cardholder upside down.

✔️ Blow high-pressure air into the slot to remove dust and debris. For extra-sticky situations, use a can of compressed air.

4. Troubleshooting Sticky Cards

Sometimes, irregular card sizes can interfere with ejection. Try this:

1. Insert cards halfway.

2. Gently move them side to side to adjust the internal friction system.

3. Retry the trigger.

Still stuck? You can gently use tweezers to remove the cards, but email us with a video so we can offer better help or start a replacement process if needed.

5. Avoid Hard Drops

That satisfying click of the trigger? It comes from precise engineering. But one hard fall (especially on the corner) can damage it.

✔️ Store it safely in your bag or pocket, not loose with keys or coins.

✖️ Don’t toss it onto hard surfaces.

6. Handle the Trigger with Care

You can click it a thousand times a day (it’s built for it), but avoid slamming or yanking.

If you feel resistance, don’t force it. Never press the trigger while inserting or removing cards manually.

Got questions? Please contact us.