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User Manuals

Better gear for life on the move. Discover the unique features of your Ekster smart wallet from RFID blocking protection to our patented card ejection mechanism.

FAQs

If you own an older Ekster product, you'll find user guides, manuals, and troubleshooting information here.

Legacy Products

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Ekster | Customer Support

🛒 Products

User Manual - Ekster Wallet

User Manual - Ekster Wallet Pro

User Manual - Ekster Cardholder

User Manual - Ekster Cardholder Pro

User Manual - Wallet for Airtag

User Manual - Modular Bifold

User Manual - Cardholder for Airtag

User Manual - Carbon Fiber Cardholder

User Manual - Cardholder for MagSafe

Wallets

User Manual - TravelPack™ Vacuum Kit Pro x The Diary of a CEO

User Manual - TravelPack™ Kit

User Manual - Weekender

User Manual - Grid Duffel Backpack

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Wrinkle Releaser Spray

User Manual - Scented Sachet

User Manual - D&R Trackable Passport Wallet

User Manual - D&R Sleep Mask

Travel

User Manual - Finder Card (Apple)

User Manual - Finder Card (Android)

User Manual - Finder Card for MagSafe (Apple)

User Manual - Finder Card for MagSafe (Android)

User Manual - RFID Card

User Manual - Tool Card

User Manual - Key Holder

User Manual - Key Case

User Manual - Wallet Cash Clip

User Manual - Cash Clip Backplate

User Manual - Cash Clip for MagSafe

User Manual - Cardholder Nano for MagSafe

User Manual - Dual Finder Tag

User Manual - Dual Tracker Card

User Manual - Coin Pouch

User Manual - AirTag Cash Band

User Manual - Coin Tray

User Manual - Coin Tray for MagSafe

Accessories

What is the difference between the Ekster Cardholder and the Ekster Cardholder Pro?

Why does one side of my Cardholder Pro for MagSafe feel stronger than the other?

How does the cardholder work to keep my cards inside it?

Caring for your Metal Cardholder

Can I put paper or metal cards inside my Cardholder?

Can I carry coins in my Wallet or Cardholder?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

What is the difference between the Ekster Wallet and the Ekster Wallet Pro?

Caring for your Leather Wallet

Can I insert metal cards into the Ekster Cardholder Pro?

Can I use the Add-Ons with a regular Ekster Cardholder?

How do the add-ons work with the Ekster Cardholder Pro?

What should I do if my cardholder is not ejecting cards properly?

Does the Wallet Pro come with a warranty? [WIP]

How do the add-ons work with the Ekster Wallet Pro? [WIP}

Cardholder Pro for MagSafe

Cardholder Pro for MagSafe FAQs

Maintaining your Cardholder Pro for MagSafe

How the Finder Card for MagSafe works with your MagSafe Cardholder Pro

Can I bring my Ekster device on a plane?

Grid Backpack - FAQs

Grid Duffel Backpack - FAQs

TravelPack™ - FAQs

How to use the TravelPack Vacuum Kit

Cardholder Nano for MagSafe FAQs

Cash Clip for MagSafe FAQs

Coin Tray for MagSafe FAQs

Finder Card for MagSafe (Apple) FAQs

Finder Card for MagSafe (Android) FAQs

Finder Card for MagSafe (Apple) Troubleshooting guide

Finder Card for MagSafe (Apple) Specifications

Scented Sachets FAQs

Wrinkle Releaser Spray FAQs

MagSafe Sticker: Phone compatibility guide

User Manual - Laptop Sleeve

User Manual - Senate Cardholder

User Manual - Key Tracker

User Manual - Tracker Card Solar-Powered

Finder Card (Android) Specifications

What is the Finder Tag?

How do I change the battery of my Key Tracker?

My Tracker Card isn't charging, what should I do? - Solar-Powered

Is the Tracker Card waterproof and heatproof? Solar-Powered

How does Crowd Locate work?

How do I reset my Tracker Card? Solar-Powered

How do I unpair / remove my Tracker Card from my device? Solar-Powered

Tracker Card Voice Activation - Solar-Powered

How to set up your Key Tracker

How to set up your Tracker Card - Solar-Powered

Setting up your Finder Tag

How to replace the battery of your Finder Tag?

How to reset your Finder Tag

Finder Tag FAQ's

How long will it take to receive my order?

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

Do you offer free shipping?

Why can’t I track my order?

Can I use two different methods of payment for a single purchase?

I live outside the US - Can I purchase a Limited edition?

🚚 Shipping and Delivery

I received the wrong item, what should I do?

Where can I view my order history?

I'm missing an item, what should I do?

I received a faulty item, what should I do?

Why was my order canceled multiple times?

Will pricing information be included on the packing slip?

How do I cancel or change my order?

Shipping to Hawaii? Here’s what to expect

Can I purchase a Cash Band on its own?

📦 Orders

What is Ekster's Return Policy?

How to submit a Return?

Can I exchange an item for something else?

Do I have to pay for my return?

EU Right of Withdrawal

Returns

The return is showing as delivered, how soon will I get my refund?

Refunds

↩️ Returns & Refunds

What is Ekster's Warranty Policy?

What is Ekster’s Limited Lifetime Warranty with ekster+?

What is the Lifetime Warranty with the Ekster Cardholder Pro and Ekster Wallet Pro?