WELCOME TO EKSTER SUPPORT
All articles

How do I track my order?Updated 14 days ago

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

In some cases, tracking updates can take longer to appear, up to 5-7 business days after your order ships. This doesn't mean there's a problem with your order, carriers don't always scan packages at every stop, so the tracking page can look like it hasn't moved even though it's on its way. If it's been longer than that with no movement at all, reach out to us and we'll look into it for you.


Was this article helpful?
Yes
No