Shipping and Delivery

How long will it take to receive my order? How much does shipping cost? What payment methods do you offer?

How long will it take to receive my order?

How much does shipping cost?

Shipping rates vary depending on your location. We offer FREE shipping to the US for orders over $50.

How do I track my order?

You will then be able to track your order once you receive a tracking link via email.

What payment options do you accept on your website?

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:. The options listed above may differ depending on your location.

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

For shipping within the USA our shipping carriers are as follows:. For shipping orders within the UK, shipping carriers are as follows:. For shipping orders within Canada, shipping carriers are as follows:. For shipping orders within the EU, shipping

I haven't received my order, what should I do?

What to do if you are concerned that your package is severely delayed or lost.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, the EU and Canada. A standard shipping fee will be applied to orders under $50. For the following products, additional shipping fees apply based on the region:. Grid Backpack

Why can’t I track my order?

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor

Can I use two different methods of payment for a single purchase?

Currently, our website checkout process supports using only one card for payment, and we cannot accept multiple methods of payment for a single transaction. We apologize if this causes any inconvenience.

I live outside the US - Can I purchase a Limited edition?

At Ekster, we occasionally release exclusive limited edition products. For geographical and environmental reasons, it’s not always possible for us to stock all products in our warehouses globally. As a result, certain limited edition drops are only a

How does the Shipinsure works?

ShipInsure is a premium package protection provider. When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. When you purchase ShipInsure, you will re