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Shipping and Delivery

How long will it take to receive my order? How much does shipping cost? What payment methods do you offer?

How long will it take to receive my order?

How long will it take to receive my order?

How much does shipping cost?

Shipping rates vary depending on your location. We offer FREE shipping to the US for orders over $50.

How do I track my order?

You will then be able to track your order once you receive a tracking link via email.

What payment options do you accept on your website?

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:. The options listed above may differ depending on your location.

Do I need to pay additional customs or duties on my order?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

For shipping within the USA our shipping carriers are as follows:. For shipping orders within the UK, shipping carriers are as follows:. For shipping orders within Canada, shipping carriers are as follows:. For shipping orders within the EU, shipping

I haven't received my order, what should I do?

What to do if you are concerned that your package is severely delayed or lost.

Christmas Sale

This year we’re going bigger than ever with up to 40% off sitewide. Wallets and cardholders are discounted at 30-40% off, while you can avail of 50% off our Gifting Bundle, available while stocks last. Please note that our Cyber Week Bundle with Engr

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, the EU and Canada. A standard shipping fee will be applied to orders under $50.

Why can’t I track my order?

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor

How do I apply promo/discount codes?

To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. Please note that certain products, such as

My promo code isn’t working

The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend or excluded products), or an expiry date. Please double-check that you are not tryi

Where do I get promo codes/discounts?

To get promo and discount codes, make sure to subscribe to our newsletter, check our homepage, and follow us on social media to get the latest deals. During certain sales, such as our anniversary sale, discounts are automatically applied on the websi

Can I use two different methods of payment for a single purchase?

Currently, our website checkout process supports using only one card for payment, and we cannot accept multiple methods of payment for a single transaction. We apologize if this causes any inconvenience.

I received a Free Gift code. How can I add it to my order?

To add a free Cash Clip or Tool Card to your order using a discount code, please follow these steps:. Please note that the free Cash Clip / Tool Card offer cannot be redeemed on its own, solely with a gift bag, or as part of a bundle. If you finalize

I forgot to add a promo code but already made a purchase.

If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.

Will I receive my order for Father's Day?

Our orders are picked, packed and dispatched from our warehouses within 1-2 business days. For engraved items, due to the precision involved with engraving your order, it takes an extra 1-2 days for Ekster to fulfil your order.  Delivery times will v