How long will it take to receive my order?

<p id="isPasted">Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days.</p><table class="fr-alternate-rows" style="margin-right: calc(22%); width: 78%;"><tbody><tr><td style="width: 25.0361%;"><div style="text-align: center;"><strong>Region</strong></div></td><td style="width: 29.5662%;"><div style="text-align: center;">&#xA0;<strong>Standard</strong></div></td><td style="width: 24.0596%;"><div style="text-align: center;"><strong>Priority</strong></div></td><td style="width: 23.9034%;"><div style="text-align: center;">&#xA0;<strong>Express</strong></div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">United States</div></td><td style="width: 29.5662%; text-align: center; background-color: rgb(255, 255, 255);">2-6 business days</td><td style="width: 24.0596%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-4 business days</div></td><td style="width: 23.9034%; text-align: center; background-color: rgb(255, 255, 255);">1-3 business days</td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">Canada<span style="font-size: 16px;">&#xA0;</span></div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-6 business days</div></td><td style="width: 24.0596%; background-color: rgb(255, 255, 255); text-align: center;"><div id="isPasted" style="text-align: center;">2-4 business days</div></td><td style="width: 23.9034%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">1-3 business days</div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">United Kingdom</div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-4 business days</div></td><td style="width: 24.0596%; background-color: rgb(255, 255, 255); text-align: center;">n/a</td><td style="width: 23.9034%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">1-2 business days</div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">EU</div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div id="isPasted" style="text-align: center;">2-6 business days</div></td><td style="width: 24.0596%; background-color: rgb(255, 255, 255); text-align: center;"><div id="isPasted" style="text-align: center;">2-6 business days</div></td><td style="width: 23.9034%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">1-3 business days*</div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255); text-align: center;"><div style="text-align: center;">Rest of World</div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">10-15 business days</div></td><td style="width: 24.0596%; background-color: rgb(255, 255, 255); text-align: center;"><div style="text-align: center;">n/a</div></td><td style="width: 23.9034%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">n/a</div></td></tr></tbody></table><p><span style="font-size: 12px;">&#xA0;</span></p><p style="text-align: justify;"><span style="font-size: 12px;"><em><strong>* EU Express Shipping:</strong></em></span><br><span style="font-size: 12px;">- NL, DE, BE, FR: 1 business day<br id="isPasted">- ES, PT, PL: 1-2 business days&#xA0;<br>- Rest of EU region: 1-3 business days</span></p>

Shipping rates vary depending on your location. We offer FREE shipping to the US for orders over $50.

<p>Shipping costs vary depending on the destination.&#xA0;</p><table style="width: 100%;"><tbody><tr><td style="width: 25.0361%;"><div style="text-align: center;"><strong>Region</strong></div></td><td style="width: 30.8549%;"><div style="text-align: center;"><strong>Standard</strong></div></td><td style="width: 17.3862%;"><div style="text-align: center;"><strong>Priority</strong></div></td><td style="width: 26.6889%;"><div style="text-align: center;"><strong>Express</strong></div></td></tr><tr><td><div style="text-align: center;">United States</div></td><td style="width: 30.8549%; text-align: center;"><div>Free over $50</div></td><td style="width: 17.3862%;"><div style="text-align: center;">$10</div></td><td style="width: 26.6889%;"><div style="text-align: center;">$28</div></td></tr><tr><td><div style="text-align: center;">Canada</div></td><td style="width: 30.8549%;"><div style="text-align: center;">Free over CAD $50</div></td><td style="width: 17.3862%;"><div id="isPasted" style="text-align: center;">$12</div></td><td style="width: 26.6889%; text-align: center;"><div id="isPasted" style="text-align: center;">$25</div></td></tr><tr><td><div style="text-align: center;">United Kingdom</div></td><td style="width: 30.8549%;"><div style="text-align: center;">Free over &#xA3;50</div></td><td style="width: 17.3862%;"><div id="isPasted" style="text-align: center;">n/a</div></td><td style="width: 26.6889%;"><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 26.6889%; text-align: center;"><div>n/a</div></td></tr></tbody></table></td></tr><tr><td><div style="text-align: center;">Rest of World*&#xA0;</div></td><td style="width: 30.8549%; text-align: center;"><div style="text-align: center;">Calculated at Checkout</div></td><td style="width: 17.3862%; text-align: center;"><div style="text-align: center;">n/a</div></td><td style="width: 26.6889%; text-align: center;"><div style="text-align: center;">n/a</div></td></tr></tbody></table><p><br></p><p id="isPasted" style="text-align: left;">*Due to customs or geographical constraints, we are unable to ship to the following countries: Afghanistan, Albania, Angola, Azerbaijan, Belarus, Benin, Bahrain, Bhutan, British Indian Ocean Territory, British Virgin Islands, Brunei, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Kinshasa, Cook Islands, Cuba, Cura&#xE7;ao, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands, Faroe Islands, Fiji, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Honduras, Iceland, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Namibia, Nauru, New Caledonia, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, San Marino, Serbia, Sint Maarten, Solomon Islands, Somalia, South Georgia &amp; South Sandwich Islands, South Sudan, St. Barth&#xE9;lemy, St. Helena, St. Kitts &amp; Nevis, St. Lucia, St. Martin, St. Pierre &amp; Miquelon, St. Vincent &amp; Grenadines, Sudan, Syria, Timor-Leste, Tokelau, Tonga, Turks &amp; Caicos Islands, Turkmenistan, Tuvalu, U.S. Outlying Islands, Ukraine, Uzbekistan, Vanuatu, Vatican City, Wallis &amp; Futuna, Western Sahara.</p><p><br></p><p><br></p><p style="text-align: justify;"><br></p>

How much does shipping cost?

You will then be able to track your order once you receive a tracking link via email.

<p id="isPasted">Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.</p><p><br></p><p style="text-align: justify;"><br></p><p><br></p>

How do I track my order?

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:. The options listed above may differ depending on your location.

<p>We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:&#xA0;</p><ul><li>Most major credit cards</li><li>AMEX</li><li>PayPal</li><li>Affirm</li><li>ShopPay</li><li>BitPay</li><li>Afterpay</li></ul><p>The options listed above may differ depending on your location.</p>

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

<p id="isPasted"><span style="font-size: 16px;">Unless you are located in the EU, orders are shipped from the United States so extra duties and taxes may apply, depending on your selected destination. Please note that Ekster is not responsible for, and does not refund these costs.&#xA0;</span></p><p><span style="font-size: 16px;">For international shipping, we offer two options:</span></p><ol><li style="font-size: 16px;">Full Customs Clearance&#xA0;<br>This means that all duties and taxes are paid (Delivered duties paid, DDP) and included in your order. The amount will automatically be calculated before you checkout.&#xA0;<br><br></li><li style="font-size: 16px;">Duties May Apply<br>This option means that delivered duties are unpaid (DDU) and you are responsible for paying the customs duties and any additional fees (if applicable to your country) once your package arrives</li></ol><p><span style="font-size: 16px;">Both options will have door-to-door tracking.</span></p><p><em>Please note: orders being shipped to the United States, Canada, the United Kingdom, and the EU do not require additional customs or duties to be paid on the order.</em></p><p><br></p><p><br></p><p style="text-align: justify;"><br></p>

For shipping within the USA our shipping carriers are as follows:. For shipping orders within the UK, shipping carriers are as follows:. For shipping orders within Canada, shipping carriers are as follows:. For shipping orders within the EU, shipping

<p>For shipping within the USA our shipping carriers are as follows:</p><table style="margin-right: calc(35%); width: 65%;"><tbody><tr><td style="width: 50.1583%; text-align: center;"><div style="text-align: center;">Standard Delivery&#xA0;</div></td><td style="width: 49.6214%; text-align: center;"><div style="text-align: center;">USPS</div></td></tr><tr><td style="width: 50.1583%; text-align: center;"><div style="text-align: center;">Priority Delivery&#xA0;</div></td><td style="width: 49.6214%; text-align: center;"><div style="text-align: center;">USPS</div></td></tr><tr><td style="width: 50.1583%; text-align: center;"><div style="text-align: center;">Express Shipping</div></td><td style="width: 49.6214%; text-align: center;"><div style="text-align: center;">UPS</div></td></tr></tbody></table><p><br></p><p>For shipping orders within the UK, shipping carriers are as follows:</p><table style="width: 59%; margin-right: calc(41%);"><tbody><tr><td style="width: 55.7001%;"><div style="text-align: center;">Standard Delivery</div></td><td style="width: 44.0572%;"><div style="text-align: center;">Royal Mail</div></td></tr><tr><td style="width: 55.7001%;"><div style="text-align: center;">Express Shipping</div></td><td style="width: 44.0572%;"><div style="text-align: center;">Royal Mail 48H</div></td></tr></tbody></table><p><br></p><p>For shipping orders within Canada, shipping carriers are as follows:</p><table id="isPasted" style="width: 59%; margin-right: calc(41%);"><tbody><tr><td style="width: 55.7001%;"><div style="text-align: center;">Standard Delivery</div></td><td style="width: 44.0572%;"><div style="text-align: center;">Canada Post</div></td></tr><tr><td style="width: 55.7001%;"><div style="text-align: center;">Express Shipping</div></td><td style="width: 44.0572%;"><div id="isPasted" style="text-align: center;">Canada Post Expedited</div></td></tr></tbody></table><p><br></p><p id="isPasted">For shipping orders within the EU, shipping carriers are as follows:</p><table style="width: 59%; margin-right: calc(41%);"><tbody><tr><td style="width: 55.7001%;"><div style="text-align: center;">Netherlands</div></td><td style="width: 44.0572%;"><div style="text-align: center;">PostNL or DHL</div></td></tr><tr><td style="width: 55.7001%;"><div style="text-align: center;">Rest of Europe*</div></td><td style="width: 44.0572%;"><div style="text-align: center;">&#xA0;DHL Parcel or GLS</div></td></tr></tbody></table><p><br></p><p>For international shipments, we partner with Passport Shipping.</p><p>The majority of our international shipments are handed over to the local postal service for last mile delivery. Please feel free to contact us via our chat service if you would like to know more specific information for international carriers.</p><p>*Rest of Europe: Albania, Andorra, Austria, Belgium, Bosnia &amp; Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Irelan, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.&#xA0;</p>

What carriers do you ship with?

What to do if you are concerned that your package is severely delayed or lost.

<p id="isPasted" style="text-align: justify;">Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.</p><p style="text-align: justify;">Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via our <a href="https://ekster.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><u>Contact Form</u></a>.&#xA0;</p><p style="text-align: justify;">*<span data-token-index="0" id="isPasted" style="font-style:italic;">In the event of a missing or lost delivery, you must contact us within 7 business days of the delivery date.&#xA0;</span> </p>

I haven't received my order, what should I do?

Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, the EU and Canada. A standard shipping fee will be applied to orders under $50.

<p id="isPasted">Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, the EU and Canada. A standard shipping fee will be applied to orders under $50.</p><p><span style="font-size: 14px;"><br></span></p>

Do you offer free shipping?

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor

<p id="isPasted">If you can&#x2019;t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates.</p><p><span style="font-size: 14px;"><br></span></p><p><span style="font-size: 16px;">Please allow up to 24 hours for your tracking information to become available/updated after receiving your shipping confirmation email. If you still face issues, contact our customer support team for further assistance.</span></p>

Why can’t I track my order?

Currently, our website checkout process supports using only one card for payment, and we cannot accept multiple methods of payment for a single transaction. We apologize if this causes any inconvenience.

<p>Currently, our website checkout process supports using only one card for payment, and we cannot accept multiple methods of payment for a single transaction. We apologize if this causes any inconvenience.</p>

Can I use two different methods of payment for a single purchase?

At Ekster, we occasionally release exclusive limited edition products. For geographical and environmental reasons, it’s not always possible for us to stock all products in our warehouses globally. As a result, certain limited edition drops are only a

<p id="isPasted">At Ekster, we occasionally release exclusive limited edition products. For geographical and environmental reasons, it&#x2019;s not always possible for us to stock all products in our warehouses globally. As a result, certain limited edition drops are only available for shipment from our US warehouse.</p><p>This means that if you are ordering internationally, a shipping fee will be incurred for these products. Shipping costs will be calculated at checkout, so you&#x2019;ll have the most accurate information before completing your purchase.</p><p>If you have any questions, our Support team is here to help!</p>

I live outside the US - Can I purchase a Limited edition?

Looking for support? Our team are on hand to answer any questions you may have.

Need help with your order or more information about our products? Fill out the form with your order number and contact details and our team will get back to you within 24 hours.

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