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Ekster | Customer Support

<p id="isPasted">Our orders are picked, packed and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days.</p><p><strong>During busier periods such as Black Friday and Christmas, please
allow for additional processing times at our warehouse. As soon as
your order is dispatched, you will receive an email with the tracking
information. Please note that carriers are dealing with a larger
number of packages during this period. Your tracking may show
delayed tracking information as they work through these volumes.<br></strong></p><table class="fr-alternate-rows"><tbody><tr><td style="width: 25.0361%;"><div style="text-align: center;"><strong>Region</strong></div></td><td style="width: 29.5662%;"><div style="text-align: center;">&#xA0;<strong>Standard</strong></div></td><td style="width: 20.2444%;"><div style="text-align: center;"><strong>Priority</strong></div></td><td style="width: 24.9563%;"><div style="text-align: center;">&#xA0;<strong>Express</strong></div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">United States</div></td><td style="width: 29.5662%; text-align: center; background-color: rgb(255, 255, 255);">2-6 business days</td><td style="width: 20.2444%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-4 business days</div></td><td style="width: 24.9563%; text-align: center; background-color: rgb(255, 255, 255);">1-3 business days</td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">Canada<span style="font-size: 16px;">&#xA0;</span></div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-6 business days</div></td><td style="width: 20.2444%; background-color: rgb(255, 255, 255); text-align: center;"><div id="isPasted" style="text-align: center;">2-4 business days</div></td><td style="width: 24.9563%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">1-3 business days</div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">United Kingdom</div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">2-4 business days</div></td><td style="width: 20.2444%; background-color: rgb(255, 255, 255); text-align: center;"><br></td><td style="width: 24.9563%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">1-2 business days</div></td></tr><tr><td style="width: 25.0361%; background-color: rgb(255, 255, 255); text-align: center;"><div style="text-align: center;">Rest of World</div></td><td style="width: 29.5662%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">10-15 business days</div></td><td style="width: 20.2444%; background-color: rgb(255, 255, 255); text-align: center;"><div style="text-align: center;">n/a</div></td><td style="width: 24.9563%; background-color: rgb(255, 255, 255);"><div style="text-align: center;">n/a</div></td></tr></tbody></table><p><span style="font-size: 16px;">&#xA0;</span></p><p style="text-align: justify;"><br></p>

How long will it take to receive my order?

Shipping and Delivery

Christmas On-Time Delivery

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

How do I cancel or change my order?

I received the wrong item, what should I do?

Where can I view my order history?

I'm missing an item, what should I do?

I received a faulty item, what should I do?

Orders

What is Ekster's return policy?

How do I make a return?

Can I exchange an item for something else?

Do I have to pay for my return?

How soon will I get my refund?

What items are not eligible for return?

I didn't get a return label, what should I do?

Returns & Refunds

Engraving - FAQ Summary

How much does engraving cost?

How long will it take to receive my item?

What and where can I get engraved?

Can I choose a colour for the engraving?

I want to edit my order after it has been placed, how can I do this?

I can’t find the engraving option for the product I wish to order, how can I place my order?

I’m based outside of the US, how do I order an engraved item?

How can I return my engraved item?

My engraved item is damaged, how do I proceed?

I want to place a bulk order for engraved products, how can I do this?

Can I get engraving on a wallet I already own?

Wallet Engraving

What is Ekster's Warranty Policy?

How do I make a warranty claim?

Does the 12 month warranty cover purchases from third-party suppliers?

What is Ekster’s Limited Lifetime Warranty with ekster+?

I’m not a member of ekster+, but I require a spart part for my product?

Warranty

User Manual - Parliament Wallet

User Manual - Senate Cardholder

User Manual - Aluminum Cardholder

User Manual - Carbon Fiber Cardholder

User Manual - Modular Bifold

User Manual - Cardholder for Airtag

User Manual - Wallet for Airtag

How do I care for my wallet?

How does the cardholder work to keep my cards inside it?

Can I put paper or metal cards inside my cardholder?

Can I carry coins in my wallet?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

Wallet and Cardholder FAQ's

Wallets & Cardholders

User Manual - Tracker Card

User Manual - Key Tracker

What is the battery life of the Tracker Card?

How do I track my wallet?

Is the Tracker Card waterproof and heatproof?

How does Crowd Locate work?

How do I reset my Tracker Card?

How do I unpair / remove my Tracker Card from my device?

Tracker Card Voice Activation

How to set up your Tracker Card

How to set up your Key Tracker

My Tracker Card isn't charging, what should I do?

How do I change the battery of my Key Tracker?

Tracker FAQ's

Trackers

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Weekender

User Manual - Laptop Sleeve

User Manual - iPhone 12 Case

Grid Backpack - FAQs

Luggage & Cases

User Manual - Key Holder

User Manual - Key Case

Accessories

Products

What is ekster+?

How do I redeem my points?

How do I create an ekster+ account?

I'm not seeing points in My Account

ekster+ referral program

ekster+ Loyalty Program

How can I reach you by phone?

Press

Corporate Sales

How do I unsubscribe from email and SMS?

Other

Terms of Sale

Terms of Use

Limited Warranty

GDPR / CCPA

Pricing Terms

Legal

Cyber Week Sale

Region	Standard	Priority	Express
United States	2-6 business days	2-4 business days	1-3 business days
Canada	2-6 business days	2-4 business days	1-3 business days
United Kingdom	2-4 business days		1-2 business days
Rest of World	10-15 business days	n/a	n/a

How long will it take to receive my order?Updated 16 days ago