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I didn't get a return label, what should I do?Updated a month ago

If you didn't receive a return label after processing a request via our return portal, we are reviewing your return request as it consists of items that require additional attention. 

You’ll receive an email from us as soon as your return has been reviewed. Please allow 3-5 business days for this. 

If the items you are returning are defective or damaged, please complete a Warranty Claim for instead. Defective items will not be processed for a refund at our warehouse. 

Not sure how to return your items? 

To return your item, simply log into our Return Portal with your order number and zip code, indicate your return reason and print your return label. Once we have received your return in our warehouse, a refund will be sent to your account.

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