I received a faulty item, what should I do?Updated 10 days ago

We're really sorry if you received a faulty item!

Please reach out to us via our Warranty Portal and follow the steps. The following information is going to be required:

1. Order number and Zip Code
2. Your full name and address
3. A description of the issue
4. Images where the defect/issue can be seen clearly

If a defective item is reported within 14 days of receiving your order, we would be happy to offer you a refund.

After 14 days, we can only offer a replacement item, an exchange or store credit equivalent to the amount you paid.