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Orders

How to track your order? What to do if you are missing an item or received an incorrect or damaged item?

How do I cancel or change my order?

Do you need to change the product you ordered? Change your shipping address? Or cancel your order?

I received the wrong item, what should I do?

In the event you have received an incorrect item or your order is missing an item, please contact us through our Contact Form.

Where can I view my order history?

You can keep track of your orders by making an account on our website. Simply sign up with the email address used to place your order and create a password.

I'm missing an item, what should I do?

In the event that your order is missing an item - please contact us through our Contact Form.

I received a faulty item, what should I do?

We're really sorry if you received a faulty item!. Please reach out to us via our Returns & Warranty Portal and follow the steps. The following information is going to be required:. If a defective item is reported within 14 days of receiving your ord

I haven't received my order, what should I do?

What to do if you are concerned that your package is severely delayed or lost.

Why was my order canceled multiple times?

Orders can be canceled automatically if the system detects multiple attempts, which could indicate unauthorized use of a card. To place a new order after a cancellation, you may need to use an alternative email address. If you require further assista

Will pricing information be included on the packing slip?

No pricing information will be included on the packing slip when you send an item as a gift. Rest assured that the recipient will not see the cost of the product on any documentation included with the package.