I received the wrong item, what should I do?
In the event you have received an incorrect item or your order is missing an item, please contact us through our Contact Form.
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Orders
How to track your order? What to do if you are missing an item or received an incorrect or damaged item?
Where can I view my order history?
You can keep track of your orders by making an account on our website. Simply sign up with the email address used to place your order and create a password.
I'm missing an item, what should I do?
In the event that your order is missing an item - please contact us through our Contact Form.
I received a faulty item, what should I do?
We're really sorry if you received a faulty item!. Please reach out to us via our Returns & Warranty Portal and follow the steps. The following information is going to be required:. If a defective item is reported within 14 days of receiving your ord
I haven't received my order, what should I do?
What to do if you are concerned that your package is severely delayed or lost.
Why was my order canceled multiple times?
Due to fraud prevention rules on our website, when several orders are placed under the same email, any subsequent orders will be cancelled to protect your own payment details. To place a new order after a cancellation, you may need to use an alternat
Will pricing information be included on the packing slip?
No pricing information will be included on the packing slip when you send an item as a gift. Rest assured that the recipient will not see the cost of the product on any documentation included with the package.