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Ekster | Customer Support

Features:Two-in-one adaptable carry<ul><li>Removable padded backpack straps</li><li>Tuckable duffel handles</li><li>Two top-grab handles</li></ul>Easy access<ul><li>Clamshell split opening for effortless packing</li><li>Quick top zipper access for laptops and tablets</li><li>Waterproof &amp; RFID blocking outer pocket for smaller items</li></ul>Organization<ul><li>Zipped dual interior to split your contents</li><li>Elastic mesh pockets for tech and sunglasses</li><li>Quick access padded&#xA0;13&#x201D; laptop compartment</li></ul>External Storage<ul><li>Adjustable side straps for extra gear like a tripod</li><li>Two bottom straps for a towel or jacket</li><li>Waterproof zipped pocket for quick-grab items</li></ul>Recycled water-resistant materials<ul><li>Water-resistant 600D &amp; recycled materials (rPET)</li><li>Waterproof &amp; tamper-proof zippers</li><li>Protective frame to keep your tech safe<img src="https://attachments.gorgias.help/lmqm/hc/m9k1/705a3234-cceb-4888-8f76-95a84a0a0692-360d7ecf-6462-4bd5-89cc-c345650dd1e2.png" style="width: 693px;" class="fr-fic fr-dib"></li></ul><span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Product Specifications:<table><thead><tr><th>Dimensions</th><th>21.6&#x201D; x 13.4&#x201D; x 9&#x201D; (55 x 34 x 23cm) (fits cabin luggage requirements for US, UK and EU)</th></tr></thead><tbody><tr><td>Volume</td><td>43L</td></tr><tr><td>Weight</td><td>2.2kg</td></tr><tr><td>Materials</td><td>rPet + tarpaulin</td></tr><tr><td>Water-resistance</td><td>600D</td></tr><tr><td>Laptop compartment</td><td>Devices up to 13 inches</td></tr><tr><td>External pocket</td><td>Waterproof pocket blocks RFID to prevent wireless theft</td></tr></tbody></table>

Features:. Two-in-one adaptable carry. Easy access. Organization. External Storage. Recycled water-resistant materials. Product Specifications:.

User Manual - Grid Duffel Backpack

Products

Luggage & Cases

How long will it take to receive my order?

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

Christmas Sale

Shipping and Delivery

How do I cancel or change my order?

I received the wrong item, what should I do?

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I'm missing an item, what should I do?

I received a faulty item, what should I do?

Orders

What is Ekster's return policy?

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Can I exchange an item for something else?

Do I have to pay for my return?

How soon will I get my refund?

What items are not eligible for return?

I didn't get a return label, what should I do?

Returns & Refunds

Engraving - FAQ Summary

How much does engraving cost?

How long will it take to receive my item?

What and where can I get engraved?

Can I choose a colour for the engraving?

I want to edit my order after it has been placed, how can I do this?

I can’t find the engraving option for the product I wish to order, how can I place my order?

I’m based outside of the US, how do I order an engraved item?

How can I return my engraved item?

My engraved item is damaged, how do I proceed?

I want to place a bulk order for engraved products, how can I do this?

Can I get engraving on a wallet I already own?

Wallet Engraving

What is Ekster's Warranty Policy?

How do I make a warranty claim?

Does the 24 month warranty cover purchases from third-party suppliers?

What is Ekster’s Limited Lifetime Warranty with ekster+?

I’m not a member of ekster+, but I require a spart part for my product?

Warranty

User Manual - Parliament Wallet

User Manual - Senate Cardholder

User Manual - Aluminum Cardholder

User Manual - Carbon Fiber Cardholder

User Manual - Modular Bifold

User Manual - Cardholder for Airtag

User Manual - Wallet for Airtag

How do I care for my wallet?

How does the cardholder work to keep my cards inside it?

Can I put paper or metal cards inside my cardholder?

Can I carry coins in my wallet?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

Wallet and Cardholder FAQ's

Wallets & Cardholders

User Manual - Tracker Card

User Manual - Key Tracker

User Manual - Finder Card

What is the battery life of the Tracker Card?

How do I track my wallet?

Is the Tracker Card waterproof and heatproof?

How does Crowd Locate work?

How do I reset my Tracker Card?

How do I unpair / remove my Tracker Card from my device?

Tracker Card Voice Activation

How to set up your Key Tracker

My Tracker Card isn't charging, what should I do?

How do I change the battery of my Key Tracker?

How to set up your Tracker Card

Tracker FAQ's

What is the battery life of the Finder Card?

Is the Finder Card waterproof and heatproof?

How to set up your Finder Card

How do I reset my Finder Card?

How do I unpair / remove my Tracker Card from my device? copy

My Finder Card isn't charging, what should I do?

Finder Card FAQ's

Trackers

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Weekender

User Manual - Laptop Sleeve

User Manual - iPhone 12 Case

Grid Backpack - FAQs

Grid Duffel Backpack - FAQs

User Manual - Key Holder

User Manual - Key Case

Accessories

What is ekster+?

How do I redeem my points?

How do I create an ekster+ account?

I'm not seeing points in My Account

ekster+ referral program

ekster+ Loyalty Program

How can I reach you by phone?

Press

Corporate Sales

How do I unsubscribe from email and SMS?

Vincero Discount Codes

Nift Gift Card

Other

Terms of Sale

Terms of Use

Limited Warranty

GDPR / CCPA

Pricing Terms

Legal

Artlanta x Ekster

Dimensions	21.6” x 13.4” x 9” (55 x 34 x 23cm) (fits cabin luggage requirements for US, UK and EU)
Volume	43L
Weight	2.2kg
Materials	rPet + tarpaulin
Water-resistance	600D
Laptop compartment	Devices up to 13 inches
External pocket	Waterproof pocket blocks RFID to prevent wireless theft

User Manual - Grid Duffel BackpackUpdated 2 months ago