Do I have to pay for my return?Updated a day ago

Thinking about sending something back? Here's what to expect.

Returns Within the US, UK, CA and EU

We charge a small flat-rate handling fee to help cover return processing and shipping:

• All standard items: $5.99
• TravelPack items - Vacuum Bags and Pump: $9.99
• Luggage - Backpack, Weekender, GRID Backpack: $14.99

This fee will be automatically deducted from your refund once your return is processed.

You’ll have 100 days from the delivery date to send your item back, and your return must be unused and in original condition.

International Returns

For International returns you’ll need to arrange and cover the shipping cost back to our warehouse.

Please note:

• Customers are responsible for arranging and covering the cost of shipping the item back to us.
• We’re not able to generate international return labels at this time.
• We recommend using a tracked shipping service to make sure your return arrives safely.
• No handling fee will be applied.

The detailed return address will be provided once your return request is approved. More information about International Returns here.