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Do I have to pay for my return?Updated 2 months ago

Our return fees differ depending on your location:

RegionReturn CostsReturn Window
United StatesFree Returns*100 day return window
United Kingdom
Free Returns*
100 day return window
CanadaFree Returns*
100 day return window
Rest of Worldn/a**100 day return window

*Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as the GRID Backpack, The Weekender, and the GRID Duffel Backpack. 

**Customers outside of the United States, Canada and the United Kingdom are responsible for covering their own return costs to our return warehouse in Florida. Please make sure to send your package with track and trace as Ekster does not take responsibility for any returns unless they are delivered to our warehouse.

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