Do I have to pay for my return?Updated 6 months ago
Our return fees differ depending on your location:
| Region | Return Costs | Return Window |
| United States | Free Returns* | 100 day return window |
| United Kingdom | Free Returns* | 100 day return window |
| EU | Free Returns* | 100 day return window |
| Canada | Free Returns* | 100 day return window |
| Rest of World | n/a** | 100 day return window |
*Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as the GRID Backpack, The Weekender, and the GRID Duffel Backpack.
**Customers outside of the United States, Canada, the United Kingdom and the EU are responsible for covering their own return costs to our return warehouse in Texas. Please make sure to send your package with track and trace as Ekster does not take responsibility for any returns unless they are delivered to our warehouse.