Do I have to pay for my return?Updated a month ago
Our return fees differ depending on your location:
|Region||Return Costs||Return Window|
|United States||Free Returns||100 day return window|
|Canada||$5 Return Fee||100 day return window|
|Rest of World||n/a*||100 day return window|
*Customers outside of the United States and United Kingdom are responsible for covering their own return costs to our return warehouse in Florida. Please make sure to send your package with track and trace as Ekster does not take responsibility for any returns unless they are delivered to our warehouse.
Canadian customers can log into our returns portal to print their label. We charge a $5 return fee to cover a small portion of the cross-border costs to our warehouse in Florida.
Was this article helpful?