How do I cancel or change my order?Updated 2 months ago

Do you need to make changes to your order? No worries! You can edit it within 30 minutes after the order is placed.

Once you place your order, you'll be able to:

1. Edit your Shipping Address
2. Add another product
3. Switch to another product
4. Change the color
5. Edit the Shipping method
6. Edit Contact Information
7. Cancel your order
8. Download the invoice
9. Review your order summary

After 30 minutes of purchase:

Once the order has been paid for and confirmation is received we cannot guarantee changes can be made.

Please send us a chat message or an email at [email protected] with the subject line URGENT and we'll see what we can do. 

If an address is entered incorrectly at the checkout, we do not take responsibility for this and will be unable to send out a replacement order.  We suggest getting in touch with your local carrier again to see if anything can be done to re-direct the order back to you. 

We are unable to cancel any orders after they have been processed by our warehouse. To receive a refund, you will have to go through the regular returns process.

Need to return your order? Consult our article How do I make a return?