How do I care for my wallet?Updated 4 months ago

I love the card access mechanism! How do I make sure it lasts for a long time?

We’re happy to hear you love using your Ekster! Our wallets are pretty resilient (we’ve run them over with cars and they’ve kept going). 

Please note:

Never force more cards in the cardholder than recommended (Ekster Cardholder maximum of 4 embossed cards or 6 non-embossed cards - Cardholder Pro 5 embossed and 7 non-embossed; upto 5-6 cards in the backplate). Doing so can permanently damage the card access mechanism.

It’s rare, but not impossible for your cards to get stuck in the cardholder. This can happen if there’s dirt or residue blocking the mechanism. To fix this, follow these steps: 

• Shake the cardholder upside-down to eject the cards.
• Blow high-pressure air into the cardholder and shake it upside-down to make sure all residue is removed.
• If this doesn't work, please contact [email protected].

If your cards aren't ejecting smoothly, it may be due to irregular card sizes. To fix this issue, follow these steps:

• Insert your cards halfway into the cardholder.
• Gently move the cards left and right. This puts pressure on the friction system, creating more room for the cards to slide up and down.
• If this doesn’t work, please contact [email protected].

How do I get rid of stains in the leather?

Leather can be prone to stains, but that doesn’t mean you can’t get rid of them. If stains appear on your wallet, use a damp cloth without any cleaning substances to gently wipe the surface. If the stain proves to be stubborn, use leather cleaners that are designed to clean the stain, but not the leather’s dye. Here is a suggestion on the cleaner you can use.