WELCOME TO EKSTER SUPPORT
All articles

Wallet and Cardholder FAQ's

Everything you need to know about your wallet and how to properly care for it.

What is the difference between the Ekster Cardholder and the Ekster Cardholder Pro?

The Cardholder Pro is an upgraded version of our existing cardholder wallets and still has all the good stuff—RFID-blocking tech, pop-up card access, and trackability options. Only now, it has an all-metal premium build and improvements that ensure y

What is the difference between the Ekster Wallet and the Ekster Wallet Pro?

Great question. Let’s break it down. Standard Wallet:Premium top-grain leather with solid stitching and a smooth finish. Wallet Pro: Handcrafted Vachetta leather from Italy (yes, the fancy kind that ages like fine wine), plus a 100% recycled aluminum

I have my wallet, but where is my cardholder?

Don't worry, your cardholder is inside your Ekster Wallet! If you hold your wallet upright, you'll be able to insert a stack of four to six cards (depending on how many are embossed) into the opening. Push the stack of cards all the way in until they

Caring for your Metal Cardholder

I love the card access mechanism! How do I make sure it lasts for a long time?. We’re happy to hear you love using your Ekster! Our wallets and cardholders are pretty resilient (we’ve run them over with cars and they’ve kept going). However, whether

Caring for your Leather Wallet

We design our Wallets and Cardholders using premium materials and clever engineering, built to last, and built to be used, but just like any well-loved item, it needs a bit of care to stay in top shape. Leather doesn’t like soap, chemicals, or rough

Can I carry my wallet in my back pocket?

We designed our wallets to be ultra thin and perfect for front pocket carry. You can still carry your wallet in your back pocket but we recommend removing it before sitting. Repeated sitting may bend the aluminum cardholder over time and cause the ca

Can I carry coins in my Wallet or Cardholder?

Which Ekster products support coins? Let’s break it down!. We get it—sometimes you need to carry a few coins, not just cards and cash. Here’s how our wallets handle coins:. The Modular Bifold has a built-in pocket that’s perfect for coins or other sm

Can I put paper or metal cards inside my Cardholder?

Not all cards are made equal—and neither are our Wallets and Cardholders 😉Here’s what you need to know:. Ekster Standard Wallet & Standard Cardholder: Best for standard plastic cards.Avoid paper (it can jam the mechanism) and metal cards (they might

Can I insert metal cards into the Ekster Cardholder Pro?

Yes, you can insert metal cards into the Ekster Cardholder Pro. The design and build quality of the cardholder accommodate various types of cards, including metal ones.

Can I use the Add-Ons with a regular Ekster Cardholder?

Even though we highly recommend you to upgrade your Cardholder with our Cardholder Pro, all our add-ons are compatible with the Standard Ekster Cardholder!. Note that our wallets (Parliament, Senate and Bifold wallet) are not compatible with the Cash

How do the add-ons work with the Ekster Cardholder Pro?

The Ekster Cardholder Pro is compatible with various add-ons, making it highly versatile, providing additional storage and features. Coin Tray. The tray can be easily inserted between the main body of the wallet and the backplate, providing the abili

How does the cardholder work to keep my cards inside it?

The Cardholder and Cardholder Pro is designed with a patent friction mechanism. It holds your cards in place when they are inside the cardholder. The friction keeps your cards from flying out of the wallet when you eject them, and keeps them staggere

What should I do if my cardholder is not ejecting cards properly?

Our cardholders are designed to hold 4 to 6 standard-sized plastic cards, depending on their thickness, to ensure the easiest ejection. If you have a Cardholder Pro you can insert 5 embossed and 7 non-embossed. If you are experiencing difficulty with

What does RFID stand for, and what does it do?

Ever tapped your card to pay? That’s RFID—short for Radio Frequency Identification. It’s the tech inside most modern credit and debit cards that lets you pay wirelessly. Super convenient, right?. But here’s the catch: RFID skimming is when someone us

How do the add-ons work with the Ekster Cardholder Pro? copy

The Ekster Cardholder Pro is compatible with various add-ons, making it highly versatile, providing additional storage and features. Coin Tray. The tray can be easily inserted between the main body of the wallet and the backplate, providing the abili