How do Rest of World Returns work?Updated 17 days ago

Use this portal to get started:

Rest of World → Return Portal link

You’ll just need your order number and shipping ZIP code.

🎁 Got it as a gift or can’t find your order number? Start a Gift Return

Step-by-step

1. Find your order – pop in your order number and ZIP.
2. Select item + Return Reason – Let us know what you’re returning and why.
3. Choose your outcome:
   • Exchange → Pick your new item
   • Return → Go for store credit or a refund
4. Submit – That's it!
5. Check your inbox – The return address appears on-screen and via email

Shipping Guidelines

• Use any tracked carrier you like and email us the tracking details. Keep the tracking receipt until your refund/credit email arrives.
• You’re in charge of postage and customs paperwork.
  Tip: Label your package as “Customer Return – No Commercial Value” to avoid extra charges.
• We can’t issue refunds for packages that never reach our US warehouse.

Fees & timing

• No handling fee on Rest‑of‑World returns.
• We’ll process your return within 5–10 business days of arrival and send your refund, store credit, or exchange right after.

  
  

For our full return policy, please check What is Ekster’s return policy