What is Ekster's Return Policy?Updated 11 days ago

Shop worry‑free—if it’s not “the one”, you have 100 days from order delivery to return your order. Here’s how it works

Note: this covers items you simply don't want anymore. If your item arrived damaged or stopped working, that's a Warranty Claim, not a return — see the bottom of this page.

Return Window

You get 100 days from order delivery to make sure it’s the perfect match. Feel free to load it up and try it on. Just make sure it stays good‑as‑new:

• No noticeable wear and tear*

• All parts, zippers, and accessories, intact

• Original packaging - please include if available

What we consider Wear and Tear

Leather items: Deep creases, scratches, discoloration, fraying, or any damage from daily use.

Aluminum items: Scratches, dents, or scuffs that affect appearance or function.

Luggage/Backpacks: Large tears, broken zippers, or signs of misuse (like overloading or improper cleaning).

Non-returnable items*:* Custom‑engraved pieces, free gifts, and warranty replacements are non‑returnable. See the full list here.

Defective items: if your item isn't working as it should, it's not eligible for a standard return. Please submit a Warranty Claim instead.

What We Offer

• Exchanges
• Store credit (+ bonus)
• Refund to original payment method**
  
  ** All returns are inspected. If the item is returned good‑as‑new, your refund will be processed. If it shows usage abuse, you may still be eligible for store credit. We will evaluate this on a case-by-case basis.

Return labels and fees

Depending on your location, shipping and/or handling fees may apply.

US/CA/UK

• A pre-paid label will be provided by our team. Handling fees apply (see table below).

EU

• A pre-paid label is provided upon return submission in our EU Return Portal. Returns requested within 14 days of delivery are free of charge. No handling fee will be deducted from your refund.

Rest of the World (countries outside above regions)

• No pre-paid label is provided upon return submission. Customers are responsible for covering the return shipping back to our US warehouse. Handling fees do not apply.

***Handling fee: it is a single flat fee applied per return request.

Return Processing & Next Steps

• We process returns within 5 - 10 business days of arrival at our warehouse.
• Once processed, your Refund, Store Credit or Exchange order will be released and you’ll receive an email confirmation.
• If you received a drop-off receipt, please keep it until your return has been processed.
• Please don't ship items back before we've confirmed and authorized your return. Unauthorized packages may not be accepted at our warehouse. See How to submit a Return? for the full steps.

Want to submit a Warranty or suspect a Defect?

Contact our team at [email protected] or see How do I start a Warranty claim?