How do I start a Warranty claim?Updated 21 days ago

Start in our global Warranty portal:

US / CA / UK / EU and Rest of World → Return Portal link

You’ll just need your order number and the shipping ZIP code.

🎁 Got it as a gift or can’t find your order number? Start a Gift Return

Step-by-step

1. Find your order – pop in your order number and ZIP.
2. Select item + Warranty Reason – Let us know what you’re returning and why.
3. Choose your outcome:
   • Replacement→ Pick your new item
   • Store Credit
4. Submit – That's it!

What Happens Next

• Our team will review your claim and process it within 2-3 business days.
• You’ll get a confirmation email with your replacement order or store credit

A few things to know

• 💖 Keep your item(s). No need to send them back.
• 🕵️ Warranty under review? Our team may reach out via email to provide or request further details to correctly process your claim.
• 🙏 No fees, all warranty claims are free of charge, no additional fees or charges apply. 
  • Any balance shown in our Warranty Portal or replacement confirmation emails are for record purposes only.
• 🔁 Not what you were expecting? Submit a Return request 
• ❓ Not sure what you need? Our Returns vs. Warranty guide can help.