How do I start a Warranty claim?Updated 10 hours ago
Start in our global Warranty portal:
US / CA / UK / EU and Rest of World → Return Portal link
You’ll just need your order number and the shipping ZIP code.
🎁 Got it as a gift or can’t find your order number? Start a Gift Return
Step-by-step
- Find your order – pop in your order number and ZIP.
- Select item + Warranty Reason – Let us know what you’re returning and why.
- Choose your outcome:
- Replacement→ Pick your new item
- Store Credit
- Submit – That's it!
What Happens Next
- Our team will review your claim and process it within 2-3 business days.
- You’ll get a confirmation email with your replacement order or store credit
A few things to know
- 💖 Keep your item(s). No need to send them back.
- 🕵️ Warranty under review? Our team may reach out via email to provide or request further details to correctly process your claim.
- 🙏 No fees, all warranty claims are free of charge, no additional fees or charges apply.
- Any balance shown in our Warranty Portal or replacement confirmation emails are for record purposes only.
- 🔁 Not what you were expecting? Submit a Return request
- ❓ Not sure what you need? Our Returns vs. Warranty guide can help.