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Warranty

Questions about our Warranty Policy and instructions on how to make a Warranty Claim.

What is Ekster's Warranty Policy?

Our Warranty Policy - We’ve Got You Covered!. We’re proud of the quality and sustainability of our products. If you experience any manufacturing issues, our Support team is here to help quickly and efficiently. Warranty Details. What You Can Expect.

What is Ekster’s Limited Lifetime Warranty with ekster+?

By signing up to our Loyalty Program, ekster+, members gain access to a number of additional benefits, including our extended lifetime warranty of 24 months. If your product has experienced a manufacturing defect, our team will arrange a new product

What is the Lifetime Warranty with the Ekster Cardholder Pro?

We stand by the quality of our products and are offering an exclusive Lifetime Warranty for those purchasing our Cardholder Pro. If your product has experienced a manufacturing defect, our team will arrange for a new product to be shipped out to you,

How do I make a warranty claim?

We're sorry to hear that you're Ekster product is no longer working as it should!. Please reach out to us via our Warranty Portal and follow the steps. The following information is going to be required:. Once we receive all the information required i

Does the 24 month warranty cover purchases from third-party suppliers?

If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our warranty policy. If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or oth