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Warranty

Questions about our Warranty Policy and instructions on how to make a Warranty Claim.

What is Ekster's Warranty Policy?

At Ekster, we stand behind the quality of our products. We want to help you get the most out of everyday and life on the move, and that’s why we manufacture our products to the highest and most sustainable standards possible. There may be occasions w

How do I make a warranty claim?

We're sorry to hear that you're Ekster product is no longer working as it should!. Please reach out to us via our Returns & Warranty Portal and follow the steps. The following information is going to be required:. Once we receive all the information

Does the 24 month warranty cover purchases from third-party suppliers?

If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our 24 Month Warranty. If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or o

What is Ekster’s Limited Lifetime Warranty with ekster+?

By signing up to our Loyalty Program, ekster+, members gain access to a number of additional benefits, including our extended lifetime warranty of 24 months. If your product has experienced a manufacturing defect, our team will arrange a new product

I’m not a member of ekster+, but I require a spart part for my product?

If you’re not a member of ekster+ but require a spare part for your product, this is no problem! Our Support team are on hand to identify the issue and provide you with the necessary parts to keep your product in use for as long as possible.If your p