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Questions about our Warranty Policy and instructions on how to make a Warranty Claim.


What is Ekster's Warranty Policy?

Quality control is one of our main priorities, but we know that it's always possible for issues to slip through the cracks. All our products come with a 1 year warranty from the date of delivery. This covers any manufacturing defects. Our warranty do

How do I make a warranty claim?

We're sorry to hear that you're Ekster product is no longer working as it should!. Please reach out to us via our Contact Form and include the following information:. Once we receive all the information required including the images / video, we will

Does the 12 month warranty cover purchases from third-party suppliers?

If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our 12 Month Warranty. If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or o