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šŸ’” Warranty

Questions about our Warranty Policy and instructions on how to make a Warranty Claim.

What is Ekster's Warranty Policy?

Our Warranty Policy - We’ve Got You Covered!. We’re proud of the quality and sustainability of our products. If you experience any manufacturing issues, our Support team is here to help quickly and efficiently. Warranty Details. What You Can Expect.

What is Ekster’s Limited Lifetime Warranty with ekster+?

By signing up to our Loyalty Program, ekster+, members gain access to a number of additional benefits, including our extended lifetime warranty of 24 months. If your product has experienced a manufacturing defect, our team will arrange a new product

What is the Lifetime Warranty with the Ekster Cardholder Pro and Ekster Wallet Pro?

We stand by the quality of our products and are offering an exclusive Lifetime Warranty for those purchasing our Cardholder Pro and Wallet Pro. If your product has experienced a manufacturing defect, our team will arrange for a new product to be ship

How do I start a Warranty claim?

Start in our global Warranty portal:. US / CA / UK / EU and Rest of World → Return Portal link. You’ll just need your order number and the shipping ZIP code. šŸŽ Got it as a gift or can’t find your order number? Start a Gift Return. Step-by-step. What

Does the 24 month warranty cover purchases from third-party suppliers?

If you purchased a wallet from our website, or from official b8ta resellers, we will handle the replacement of your wallet under our warranty policy. If you have purchased a wallet from a third party, such as Amazon, Touch of Modern, Huckberry or oth

Do I need to file a Warranty Claim or start a Return?

Wondering whether you should file a warranty claim or just request a return? Here’s a simple breakdown to help you out. You changed your mind. It’s not what you expected. You haven’t used the item and it’s still in new condition. You're still within