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My Tracker Card isn't charging, what should I do?Updated a year ago

The Tracker Card is solar-powered, so you never have to plug it in. 

  • To re-charge your Tracker Card, place it in direct sunlight for at least 3-4 hours. 
  • Turn off Bluetooth for a few seconds and then turn it back on 
    • This forces the Chipolo app to reconnect and should update the charge level
  • Now you should be able to use your Tracker Card again!

Note: 3 hours of sunlight equals about 2 months of charge. To ensure the longevity of your tracker's battery, we recommend two hours of sunlight per month.

If you're still having issues, please reach out to our team here
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