Black Friday & Christmas FAQsUpdated 28 minutes ago

The holidays are our busiest time of year. We've put together answers to the questions we hear most, so you can shop and gift with confidence.

Our holiday sale

What is your Black Friday offer?

Our Black Friday Sale is live now with up to 60% off. That's up to 45% off wallets, up to 60% off travel and vacuum kits, and up to 40% off trackers and accessories. Discounts vary by product and some deals change during the sale, so check the product page for the current price.

When does the sale run?

• Black Friday Sale: November 10th to 29th
• Cyber Week Sale: November 30th to December 10th, with up to 60% off
• Holiday Sale: December 11th to 28th, with up to 57% off

Are there any special bundles?

Yes, we have limited-edition bundles available only while stocks last:

• Black Friday Bundle: an all-black set with our leather smart wallet, the TravelPack™ Vacuum Kit Pro in Charcoal and a Tracker Card for iPhone or Android.
• Trackable Travel Bag Pro Bundle: the GRID Backpack Pro, the TravelPack™ Vacuum Kit and a Tracker Card.

These bundles are a limited-time offer and won't be restocked.

Do I need a discount code?

No. Sale prices are applied automatically, so the price you see on the product page is the price you pay.

Is there a free gift with my order? How do I get it?

Yes. Once your cart reaches $130 (or the equivalent in your local currency), you'll see the free gift options.

Important: your free gift is not added automatically. You need to choose it and add it to your cart yourself before you check out. Before you pay, check that the gift is in your cart.

I forgot to add my free gift. Can you add it to my order?

Unfortunately not. Our team isn't able to add a free gift to an order once it's been placed, so please make sure it's in your cart before you complete checkout.

Are any products excluded from the sale?

Some products, including new releases, may not be part of the sale. If you have a question about a specific product, reach out to our Support team.

Can I use more than one discount code?

Only one discount code can be used per order. Codes can't be used on products that are already on sale, new drops or Outlet items. Here's how to apply a code.

My discount code isn't working

Double-check the code for typos, and make sure your order meets any minimum spend and that the items in your cart aren't already discounted. If it still won't apply, send us a screenshot of your checkout page through our Contact Form and we'll look into it.

The price changed after I placed my order

Prices can change during sale periods. If you have a question about the price you paid, get in touch with our Support team with your order number and we'll take a look.

Can I use my ekster+ points during the sale?

Make sure you're logged into your Ekster account before checkout, as rewards are only available to logged-in members. Here's how to redeem your points.

Shipping and delivery

Will my order arrive in time for Christmas?

To get your gifts in time, order before our Christmas cut-off date for your region. You can find all the dates in our Christmas Shipping Cut-Off Dates article. Orders placed after the cut-off may still arrive before December 25th, but we can't guarantee it.

How long will it take to receive my order?

We usually dispatch orders within 1-2 business days. During Black Friday and the run-up to Christmas, please allow a few extra days, both at our warehouses and with the carriers. Standard delivery times by region are here.

Can I upgrade to express shipping?

Where it's available, you can choose express shipping at checkout. Please note that during peak season, express services may be limited and carriers can't always guarantee faster delivery. Shipping can't be upgraded once an order has been placed.

I haven't received my tracking number yet

You'll get an email with your tracking link as soon as your order ships. During the holidays, processing can take a little longer than usual, and it can take up to 24 hours after shipping for tracking to show updates. Here's how to track your order.

My tracking hasn't updated in a few days

Carriers handle a huge number of packages at this time of year, so tracking may update less often than usual. This doesn't usually mean anything has gone wrong. If your order is well past its expected delivery date, take a look at what to do if your order hasn't arrived.

My order says delivered but I can't find it

Check your mailbox, around your door, with neighbors and with anyone else at your address. Wallets and smaller items arrive in a small padded mailer, so they're easy to miss. If it still hasn't turned up after 48 hours, contact us with your order number.

Part of my order is missing

Some orders ship from more than one warehouse, so your items may arrive in separate packages. Check your shipping emails for more than one tracking link. If an item is still missing once everything has been delivered, let us know here.

Will I have to pay customs or duties?

This depends on where your order ships from and to. You can find the details here. International orders can also take longer to clear customs during peak season.

Changing or canceling an order

Can I cancel or change my order?

For orders to the US, Canada, UK and Rest of World, you can edit or cancel your order from your Ekster account within 30 minutes of purchase. After that, we can't guarantee changes, but email us at [email protected] with "URGENT" in the subject line and we'll do our best.

Once your order has been processed by our warehouse, it can no longer be canceled. You can still return it once it arrives. More details are in this article.

I entered the wrong shipping address

Contact us as soon as possible at [email protected] with "URGENT" in the subject line. If your order hasn't been processed yet, we'll try to update it. Once it has shipped, we can't change the address, so please contact the carrier directly to see if they can redirect it.

I forgot to add something to my order

We can't add items to an order once it's placed. The quickest option is to place a second order.

Gifting

Do you sell gift cards?

Yes, we offer digital gift cards that you can buy on our website. We don't sell physical gift cards.

Can I add a gift note to my order?

Unfortunately we can't add gift notes or messages to orders.

Will the price be shown in the package?

No, prices aren't included in the package, so it's safe to ship a gift straight to the recipient.

Can I send my order straight to someone else?

Yes, just enter their name and address as the shipping address at checkout. Double-check it before you place your order, as we can't change the address once your order has shipped.

Can I get my gift engraved?

Engraving isn't available during this holiday season.

Not sure which product to choose?

Our product guides explain what each wallet and cardholder holds and which trackers work with iPhone or Android. If you're still not sure, ask our Support team and we'll help you pick.

Returns, exchanges and warranty

Can I return items bought during the sale?

Yes. Our standard return policy applies to all holiday orders: you have 100 days from the delivery date to return your order. Items must be in good-as-new condition, and some items can't be returned. Handling fees may apply. Read our Return Policy for the full details.

Is there an extended holiday return period?

No, our standard 100-day return window applies. Since it starts from the delivery date, holiday gifts can still be returned well into the new year.

I received an Ekster product as a gift. Can I exchange it?

Yes. Contact our Support team with the name of the person who gave you the gift and, if you have it, the order number, and we'll help you with your exchange.

Is there a warranty on products bought during the sale?

Yes, holiday purchases have the same warranty as any other order. You can find the details in our Warranty Policy.

Payment

What payment methods do you accept?

You can find all available payment options here. Options may vary by country.

My payment didn't go through

Try clearing your browser's cache and cookies, using a different browser or device, or another payment method. If it still doesn't work, send us a screenshot of the error through our Contact Form.

Still have a question? Reach out to our Support team. During the holidays, replies may take a little longer than usual, but we'll get back to you as soon as we can.