How do I make a return?Updated a month ago
It's no problem to return your order.
If you are not satisfied with your order, you can return it within 100 days after delivered.
- For EU orders submit your Return here
Please note you will need:
- Order number (EKSTER-XXXXXX)
- Zip code from the order
- A picture of the Batch ID
In case you don't have an order number or the order was a gift, submit your Return or Warranty claim here!
We charge a small flat-rate handling fee to help cover return processing and shipping:
- All standard items: $5.99
- TravelPack items - Vacuum Bags and Pump: $9.99
- Luggage - Backpack, Weekender, GRID Backpack: $14.99
This fee will be automatically deducted from your refund once your return is processed.
Please note that returns must be unused and in the state you received them.
Warranty Return
If you're returning your product because it is defective or damaged then please see our article - How do I make a warranty claim?