WELCOME TO EKSTER SUPPORT
All articles

How to submit a Return?Updated 4 days ago

  • Email us at [email protected] with your order number and the item(s) you’d like to return.

  • Our team will be ready to review your request and further assist you.

  • We’ll create and provide the return label - except for Rest of World—see below

  • Ship the item(s) back using the label provided.

  • We inspect it once it arrives at our warehouse.

  • Receive your refund, store credit, or exchange — confirmation is sent by email once processed.


A few things to know

  • 🌍 Rest of World? You’ll need to ship it back to our US warehouse at your cost. The return address will be provided by our team. 

  • 🕵️ Return under review? We’ll reach out within 2–3 business days after sending your request.

  • 📦 Returning more than one item from the same order? Submit them together in one request so we can generate a single return label. If you're returning items from different orders, please submit a separate request for each order.

  • ⚠️ Please don't ship anything back before we've confirmed and authorized your return. Items sent without prior authorization may not be accepted at our warehouse.

Was this article helpful?
Yes
No