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How do I make a return?Updated 2 months ago

It's no problem to return your order.

If you are not satisfied with your order, you can return it within 100 days after delivered.

Please note you will need:
  • Order number (EKSTER-XXXXXX)
  • Zip code from the order
  • A picture of the Batch ID

In case you don't have an order number or the order was a gift, submit your Return or Warranty claim here!

Please note that returns must be unused, in the state you received them, and in the original packaging

*A small $15 shipping fee will be deducted from your refund for larger items (the GRID Backpack, The Weekender, and the GRID Duffel Backpack).

Warranty Return

If you're returning your product because it is defective or damaged then please see our article - How do I make a warranty claim?


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